Security Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

2d•Onsite

About The Position

The Security Supervisor coordinates security activities on an assigned shift and supervises Security team members. The role helps provide a friendly, safe environment for guests and team members, protects company assets, and maintains a secure entertainment atmosphere. The supervisor directs security activities in an assigned zone, ensures posts are staffed and reliefs are provided, coordinates responses to suspect activity, and supports the Security shift leader with scheduling, alarm monitoring, and reporting disorder on casino and hotel premises. The position also supports investigations and cross-department operations while complying with Louisiana Gaming Commission regulations and company policies. The supervisor serves as a positive role model and promotes customer service, employee development, and a safe workplace. This includes training and coaching employees, evaluating performance, setting service standards, addressing performance issues, sharing information about property promotions and events, and responding to employee feedback. The role requires a professional, well-groomed appearance and the ability to work independently and collaboratively in a fast-paced, sometimes stressful environment.

Requirements

Must be at least 21 years old to work in a casino.
High school diploma, GED, or extensive professional and college-level training required.
Strong leadership, supervisory, and interpersonal skills.
Strong oral and written communication skills and good analytical ability, including tact when dealing with difficult customers.
Must read, write, speak, and understand English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment and stressful situations.
Ability to work a flexible schedule and adapt to changes in assignments and priorities.
Ability to work independently and as part of a team.
Must present a well-groomed appearance.
Must obtain or possess a Louisiana Gaming License.
Ability to compose clear, accurate, and concise reports.
Ability to listen and respond to visual and aural cues and remember details of incidents and persons.
Ability to maneuver throughout all areas of the casino.
Ability to lift and carry up to 25 pounds.
Ability to bend, reach, kneel, twist, grip, stoop, crouch, jump, and carry heavy loads.
Ability to run on level surfaces and up and down stairs.
Ability to listen, solve problems, negotiate, collaborate, and give oral and written instructions.

Nice To Haves

At least one year of supervisory or lead experience preferred.
Extensive command- or supervisory-level law enforcement experience, casino security experience, or a combination thereof is a plus.

Responsibilities

Coordinate security activities on the assigned shift and supervise Security team members.
Supervise Security and field activities to protect company and guest assets and maintain the safety of customers and team members.
Patrol or staff posts to maintain security and observe suspect activity or underage gamblers.
Coordinate and handle suspect activity with management.
Train and coordinate Security personnel to ensure compliance with relevant policies.
Assist the Security shift leader with scheduling, monitoring alarms, and reporting disorder on casino and hotel premises.
Ensure posts in assigned zones are properly staffed and provide relief when needed.
Direct and supervise activities in the assigned zone with the assistance of the Security force.
Evaluate the performance of personnel under supervision.
Conduct investigations as assigned.
Participate in supervising, operating, or supporting cross-department operations.
Promote customer service, address service breakdowns, and communicate team plans and service improvements.
Keep the team informed about property promotions and events.
Develop employees through coaching, feedback, recognition, and accountability for service standards and company expectations.
Use Team Member survey data to improve the workplace and respond to employees.
Comply with Louisiana Gaming Commission regulations and company regulations, policies, and procedures.
Maintain a professional, well-groomed appearance and meet attendance requirements.
Perform other related and compatible duties as assigned.