Supervisor

BCC Hospitality Services•Miami, FL

18d

About The Position

The Security Supervisor supervises the security team to provide a secure environment for guests and team members. The role suits someone who is passionate about interacting with people and can build connections with warmth and an engaging personality. EAST Miami describes its culture as dynamic, open to feedback, supportive, creative, and sustainability-minded, with training and freedom for team members to flourish.

Requirements

3–5 years of security experience in a supervisory-related capacity.
Good verbal and written communication skills in English.
Ability to work independently and as part of a team.

Nice To Haves

Class D License.
CPR Certificate.
Adaptability and comfort with change.
Openness to giving and receiving feedback.
Energy and enthusiasm for making a difference and connecting with the team.

Responsibilities

Supervise all on-duty security personnel, including the dispatcher.
Coordinate job assignments and ensure each officer is briefed on the day’s activities.
Compile information and file written reports.
Patrol hotel property to protect guests, employees, and hotel assets.
Answer house calls and assist guests and employees with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property or persons.
Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
Initiate investigations and write incident and accident reports.
Monitor investigations through timely conclusion and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
Monitor security policies, programs, and procedures for compliance with internal policies, licensing requirements, and applicable government security requirements, policies, and directives.