Security Supervisor

Andy Frain Services•San Jose, CA

11d

About The Position

The Security Supervisor oversees employees assigned to the Security department and is responsible for staff performance management. The role manages assigned areas to maintain a safe environment for employees, vendors, and other personnel; supports facility security needs; and builds working relationships with local police and fire departments, facility representatives, and others. The supervisor upholds Andy Frain Services’ core values and operating principles, ensures staff training compliance, and observes and reports activities and incidents affecting client property and personnel. A professional image and strong leadership are required. The supervisor performs Security Officer duties in accordance with post orders and company policy, while providing lead direction at assigned client sites. The role enforces security and safety programs, ensures rounds and reporting are completed, develops and implements security procedures, responds to emergencies, and coordinates with staff, clients, company management, and maintenance contractors. It also includes training and counseling staff, monitoring post coverage and shift attendance, communicating account and personnel performance, and assisting with payroll and personnel information. Work involves operating security and office equipment, inspecting assigned vehicles, and maintaining the safe operation of elevators and access doors. The position may require overtime without advance notice, extended periods of sitting, standing, or walking, occasional physical activity and lifting, and work in inclement weather or with protective gear depending on assignment. Applicants must meet applicable background, reference, substance-testing, behavioral-survey, licensing, and site-specific requirements.

Requirements

High school diploma or equivalent.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems, including at least 1 year in a supervisory capacity within the security industry.
State Guard License required.
Willingness to undergo a background investigation; employment offer is conditional on successful completion.
Ability to meet and maintain applicable state, county, and municipal security officer licensing requirements and site-specific skill, certification, or authorization requirements.
Knowledge of security operations and procedures and supervisory practices and procedures.
Ability to provide positive direction, motivate performance, and work effectively as a team member.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions; track and maintain schedule assignments; and adapt to different sites, post procedures, and organizational or environmental changes.
Ability to maintain professional composure in unusual circumstances and to handle multiple tasks concurrently.
Ability to write routine correspondence, logs, and reports; good organizational skills; and a courteous telephone manner.
Strong customer-service and results orientation, and interpersonal skills for interacting effectively with clients across social levels and cultures.
Ability to communicate clearly by seeing, hearing, speaking, and writing; perform keyboarding and basic computer use; and operate controls.
Ability to meet company standards for background and reference checks, controlled-substance testing, behavioral selection survey, licensing, and site-specific requirements.
CPR and First Aid Certification is a plus.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Supervise Security department employees and manage their performance.
Oversee assigned areas to maintain a safe environment for employees, vendors, and other personnel, and support facility security needs.
Establish working relationships with local police and fire departments, facility representatives, and others.
Maintain compliance with staff training and observe and report activities or incidents affecting client property and personnel.
Perform Security Officer duties in accordance with post orders and company policy.
Provide lead direction at client sites; enforce security and safety programs; ensure post orders are followed, rounds are completed, and reports and logs are filed daily and weekly.
Develop and implement security procedures in compliance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms and calls for help, determine a course of action, notify authorities, and assist as needed.
Help ensure the continuous and safe operation of elevators and access doors, and coordinate with authorized maintenance personnel and contractors.
Operate radios, telephones, copy and fax machines, computers, tools, and relevant security systems; inspect assigned vehicles daily and report damage.
Counsel and discipline employees as appropriate, consulting company management when needed and documenting actions.
Assist with training Security Officers and Shift Lead Officers, and review post orders to ensure guards understand their assignments.
Communicate daily and weekly with the Operations Manager regarding account and guard performance and security or safety issues and changes.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management to ensure adequate coverage of all posts; inspect posts and outline staff tasks and responsibilities.
Ensure staff accurately sign in and out for every scheduled shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide quality customer service.
Carry out other duties assigned by the Director of Security and Operations Manager.