Security Supervisor
About The Position
This role is responsible for ensuring the safety of associates and patrons by regulating and correcting situations that could lead to accidents or injuries. The Security Supervisor enforces NY State lottery rules and regulations of the NYS Racing & Wagering Board, maintaining a safe work and customer environment. This position also involves assisting the manager with disciplinary actions, scheduling post assignments to ensure compliance with state laws and facility regulations, and reviewing all shift paperwork. The supervisor is responsible for enforcing security procedures and leading by example in customer service and positive interactions with associates. They must demonstrate skill in handling customer complaints, patrol buildings and grounds, examine security measures, and control entry/exit points. Additionally, the role includes overseeing new hire and frontline training, assisting in the employee review and performance appraisal process, and acting as a role model for the company's guest service program. Other duties may be assigned.
Requirements
- High school diploma or GED required
- Must be a NYS Certified Security Guard
- Intermediate computer skills with Windows platform, including word processing, spreadsheets, Internet and email
- Exceptional interpersonal and leadership skills required
- Ability to work in a fast-paced environment
Nice To Haves
- One to two years’ supervisory experience preferred
- Must be able to obtain a New York State Gaming License
Responsibilities
- Responsible for the safety of associates and patrons by regulating and correcting situations of possible accident and injury
- Responsible for the enforcement of NY State lottery rules as well as rules and regulations of the NYS Racing & Wagering Board
- Maintain a safe work and customer environment
- Assist the manager in issuing all disciplinary actions
- Responsible for scheduling post assignments to ensure compliance with state laws and facility regulations
- Responsible for reviewing all shifts paperwork
- Responsible for enforcing security procedures
- Leads by example in the skills of Customer service and positive interaction with associates
- Demonstrates skill in dealing with customer complaints
- Patrols buildings and grounds of facility on foot and/or in security vehicle; examines doors, windows and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas as assigned
- Oversee new hire and frontline training
- Assist in the employee review and performance appraisal process
- Role model company guest service program
- Other duties as assigned
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
