Security Supervisor

Virgin Hotels • Las Vegas, NV

10d • Onsite

About The Position

The Security Supervisor, referred to in the description as the Shift Supervisor, supervises daily Security Department activities on the assigned shift and works closely with the Security Manager. The role provides direction and training to security staff, supports guest service, helps protect company assets and people, and ensures security and table games procedures are followed. It also requires coordination with law enforcement and other casino security personnel, compliance with applicable laws and company policies, and the ability to respond to investigations, complaints, and potentially combative situations.

The position is based primarily on the casino floor and hotel property. It involves standing and walking for the entire shift, working in changing environmental conditions, and handling physically demanding tasks. The supervisor must maintain effective communication with guests, Team Members, management, and outside contacts while working in a fast-paced and sometimes stressful environment.

Requirements

• Current, legal, unrestricted ability to work in the United States.
• Valid Nevada driver's license and a Nevada motor vehicle report showing no points in the last 12 months and no DUI or reckless driving charges.
• Ability to obtain a Nevada gaming license.
• Ability to obtain required safety certifications.
• Basic knowledge of Nevada civil and criminal laws.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge and understanding of Nevada laws concerning powers of detainment and detainment procedures.
• High school education or equivalent.
• Two years of progressive experience in security operations.
• Ability to read and write legible reports in English.
• Ability to stand and walk for the entire shift.
• Ability to lift up to 60 pounds and push and pull drop boxes and money carts weighing up to 200 pounds without assistance.
• Ability to work in a fast-paced, busy, and somewhat stressful environment while maintaining physical stamina and an effective mental attitude.
• Ability to handle supplies safely and maintain proper hygiene, cleanliness, and disposal methods.
• Strong guest relations, communication, presentation, and organization skills.
• Ability to work collaboratively across departments, establish effective working relationships, resolve conflicts, communicate with all levels of management, and adapt to changing priorities.
• Leadership qualities consistent with the stated Virgin Hotels Core Values and a commitment to high-quality guest service.

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• Supervise, train, and evaluate security staff, ensuring they receive guidance to meet established objectives and departmental standards.
• Ensure detainment procedures and techniques are understood and followed in accordance with civil and criminal laws and company policies; assist local, state, and federal authorities with activities and investigations.
• Maintain current information on cheats, thieves, unhoused people, and others relevant to security, and communicate security information with law enforcement and security personnel at other casinos.
• Resolve guest complaints and ensure appropriate guest service standards are followed.
• Support departmental management with troublesome terminations, thefts, investigations, and procedures as requested.
• Handle reasonable-suspicion drug-testing procedures while ensuring Virgin Hotels Las Vegas procedures and liability issues are addressed.
• Ensure table games procedures are correctly implemented and maintained, including files, credits, transfers, pit boxes, and drops.
• Attend required training sessions offered by Virgin Hotels Las Vegas.
• Perform duties in compliance with local laws and regulations and help prevent minors from gambling or loitering in gambling areas, consuming alcohol, or purchasing tobacco.
• Know and follow ordinances, regulations, laws, policies, and procedures related to the department; consult internal control procedures and policy manuals for guidance.
• Report illegal activity to appropriate levels of management.
• Identify and respond quickly to potential problems and conflicts, and defend self and others in combative situations.
• Assist sick or injured guests and Team Members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED