Security Site Manager - Hotel

Titan Security Group • Chicago, IL

7d • Onsite

About The Position

Titan Security is seeking a guest-focused, highly professional Security Site Manager to lead security operations for an iconic 60-story, five-star luxury hotel in Chicago’s Gold Coast neighborhood. The Site Manager serves as the primary on-site operational supervisor, overseeing security staff and access control across 215 luxury accommodations and public spaces, coordinating motor-court and valet security, and providing white-glove service in a luxury hospitality setting.

The role includes directing and scheduling security officers, leading shift briefings, assigning patrols, enforcing access protocols, monitoring security systems, responding to emergencies and incidents, and serving as the primary security liaison to hotel departments and executive management.

Requirements

• High school diploma or GED.
• At least 3 years of prior satisfactory experience in security operations.
• At least 18 years of age.
• Valid Illinois Security License (PERC).
• Driver’s license, as applicable.
• Excellent reading, writing, and verbal English communication skills.
• Strong de-escalation skills and high customer service standards.
• Ability to stand for extended periods and conduct interior and exterior foot patrols in all weather conditions.
• Ability to lift, push, or pull up to 50 lbs.
• Must maintain a contactable phone number.
• Must pass a pre-employment drug screen and background check.

Nice To Haves

• Experience in luxury hospitality or high-end residential environments.
• Bilingual skills.

Responsibilities

• Direct, schedule, and supervise on-duty security officers.
• Lead daily shift briefings and assign patrol routes across 60 floors, guest room corridors, the spa, and public spaces.
• Deliver hospitality-focused safety training.
• Maintain access protocols for guest elevators, the private motor court, and restricted areas.
• Monitor CCTV, keycard access systems, and incident-logging software.
• Ensure guests, visitors, vendors, and contractors are authorized.
• Lead site response to life-safety events, fire alarms, medical calls, and guest concerns.
• Professionally de-escalate conflicts while maintaining a warm, discreet hotel environment.
• Coordinate with local law enforcement (CPD) and first responders.
• Serve as the primary security liaison to hotel executive management, front desk, housekeeping, and guest services teams.
• Log and record safety concerns, property damage, and incidents.

Benefits

• Medical and dental insurance coverage for the employee and family.
• Accrued paid time off.
• Paid holiday coverage.
• Career advancement pathways for internal leadership development and professional growth.
• Paid skill-enhancement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED