Hotel On Site Manager
About The Position
Sandpiper Hospitality is hiring an On-Site Manager for an extended-stay hotel. The role requires the manager to live at the hotel or be able to reach it within 30 minutes while on call. The On-Site Manager is the General Manager’s operational partner, serves as Manager on Duty, and leads weekend operations and overnight on-call coverage from Wednesday through Sunday. On weekends, when called upon, or when the General Manager is absent, the manager assumes the General Manager’s responsibilities, including budget management and maintaining hotel standards. The position directly manages the Front Desk team and oversees front desk, housekeeping, and maintenance employees during weekend shifts and whenever the General Manager is away. The manager supports financial and administrative controls, promotes guest satisfaction and security, ensures compliance with company and brand procedures, provides operational backup as needed, and contributes to sales prospecting.
Requirements
- Must live on site at the hotel or be within 30 minutes of the hotel while on call.
- Exceptional leadership, communication, analytical, and problem-solving skills.
- Compliance with Sandpiper’s Fraternization Policy is mandatory.
Nice To Haves
- Management experience in the hospitality industry with significant supervisory and personnel-management responsibilities.
- Experience managing operations within major hotel brands such as Choice, IHG, or Marriott.
- Experience with budgeting, financial management, or project management.
Responsibilities
- Manage the Front Desk team, including hiring, discipline, terminations, scheduling, training, mentoring, and annual performance appraisals.
- Direct the work of front desk, housekeeping, and maintenance employees during weekend shifts and when the General Manager is not on site.
- Support the General Manager with cash management, in-house balances, and budgetary controls for labor, expenses, and inventory.
- Review and approve property payroll for direct reports.
- Maintain high customer-service standards, meet with guests to solicit feedback, monitor social media, and resolve guest issues promptly.
- Ensure security needs of guests, staff, and the property are met.
- Ensure front desk operations, overnight on-call shifts, and property procedures comply with Sandpiper and brand standards.
- Provide relief or backup for front desk, housekeeping, and other duties as needed for effective operations.
- Assist with sales prospecting as directed by the General Manager to maximize hotel revenue and profits.
- Assume the General Manager’s responsibilities on weekends, when called upon, or in the General Manager’s absence.
Benefits
- Paid vacation days and paid holidays.
- Associate room discounts for personal travel.
- Multiple healthcare plan options, with Sandpiper covering a generous portion of the cost.
- Incentives and recognition through the Rewardian program.
- Annual surprise packages celebrating the company’s Core Values.
- Comprehensive brand training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
