Hotel On Site Manager
About The Position
Sandpiper Hospitality is hiring an On-Site Manager to support the General Manager and lead hotel operations, particularly during weekends and overnight on-call coverage from Wednesday through Sunday. The manager serves as Manager on Duty, lives on-site or must be on-site within 30 minutes when on call, and assumes the General Manager’s responsibilities on weekends, when called upon, or when the General Manager is absent. The role requires compliance with Sandpiper’s Fraternization Policy. The On-Site Manager manages the Front Desk team and supervises front desk, housekeeping, and maintenance employees when the General Manager is not present. The position supports financial controls, guest satisfaction, security, hotel standards, operational continuity, and sales efforts. Sandpiper offers paid vacation days and holidays, associate room discounts, healthcare plan options, incentives, a recognition program, brand training, and professional development.
Requirements
- Must live on-site at the hotel or be on-site within 30 minutes when on call.
- Exceptional leadership, communication, analytical, and problem-solving skills.
- Must comply with Sandpiper’s Fraternization Policy.
Nice To Haves
- Management experience in the hospitality industry, including significant supervisory and personnel-management responsibilities.
- Experience managing operations within major hotel brands such as Choice, IHG, or Marriott.
- Experience with budgeting, financial management, or project management.
Responsibilities
- Manage the Front Desk team, including hiring, discipline, terminations, scheduling, training, mentoring, and annual performance appraisals.
- Direct the work of front desk, housekeeping, and maintenance employees during weekend shifts and when the General Manager is not on the premises.
- Assist the General Manager with cash management, in-house balances, and budgetary controls for labor, expenses, and inventory.
- Review and approve property payroll for direct reports.
- Maintain high customer-service standards, meet with guests for feedback, monitor social media, and promptly resolve guest issues.
- Ensure security needs of guests, staff, and the property are met.
- Ensure front desk operations, overnight on-call shifts, and property procedures comply with Sandpiper and brand standards.
- Provide relief or backup duties, including front desk and housekeeping work, to support hotel operations.
- Contribute to sales prospecting as directed by the General Manager to maximize hotel revenues and profits.
- Assume the General Manager’s responsibilities on weekends, when called upon, or in the General Manager’s absence.
Benefits
- Paid vacation days.
- Paid holidays.
- Associate room discounts for personal travel.
- Multiple healthcare plan options, with Sandpiper covering a generous amount of the cost.
- Incentives and participation in the Rewardian recognition program.
- Annual surprise packages celebrating company core values.
- Comprehensive brand training.
- Professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
