On-Site Manager

Elwood Staffing•Twin Falls, ID

1d•Onsite

About The Position

The On-Site Manager is responsible for the overall success and improvement of the client’s On-Site program and for leading the team. The role exercises independent judgment and discretion to guide associates’ activities and ensure job performance goals are met or exceeded. It oversees the day-to-day On-Site program, including assigned On-Site Specialists and On-Site Assistants, while supporting the company mission and providing superior customer service. The position works closely with client management and other stakeholders to anticipate staffing needs, recruit temporary workers, and address client and associate concerns. It also supports team training and development, conducts new-hire orientations, monitors workplace safety and production needs, and develops strategies to reduce turnover. A valid driver’s license and dependable transportation are needed to travel between the branch and client locations as required.

Requirements

Ability to work cross-functionally, communicate proactively, and resolve issues with urgency.
Excellent computer skills, including proficiency with Microsoft Office.
Strong verbal and written communication skills.
Valid driver’s license.
Access to dependable transportation to arrive punctually, travel between job sites or clients as needed, and meet scheduled work hours, including evenings and weekends.
Ability to stay organized, determined, detail-oriented, and multitask in a fast-paced environment.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop strong working relationships with the client’s management team and other stakeholders.
Anticipate future staffing needs and recruit temporary associates to meet them.
Manage team training, development, and coaching activities to support successful operations.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Maintain regular contact with temporary associates to clarify their availability for future assignments.
Help identify and assign temporary associates who meet client standards for job skills and ability.
Respond promptly to client and associate concerns, recommend or implement solutions, prevent recurrence, and document actions according to procedures.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Conduct new-hire orientations covering applicable company policies and safety issues before associates start work.
Follow best practices for engaging newly hired associates.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Monitor turnover and develop strategies to reduce it.
Travel between the branch and client locations as needed.