Community Manager (On-site)

NATIONAL COMMUNITY RENAISSANCE•Los Angeles, CA

2d•$30 - $30•Onsite

About The Position

National Community Renaissance is committed to first-class management of its properties to transform neighborhoods and residents’ lives. The Community Manager is the front line in implementing this vision and is responsible for the overall administration, compliance, and maintenance of the property while striving to maintain 100% occupancy. The role partners with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, represents the organization proactively, and builds relationships in the community. The Community Manager reports to the Regional Manager and/or Senior Community Manager and directs and supervises one or more on-site personnel and/or temporary resources. The position oversees compliance, property operations, financial administration, on-site employee management, resident customer service, resident programs, and community relations. It requires a minimum of a high school education or equivalent, two to five years in a role with comparable responsibilities, at least two years in customer service, and at least two years of supervisory experience. The employee must pass the company-sponsored Tax Credit Certification class within the first year; failure after a second attempt may result in discipline up to and including termination. The role is full-time, on-site in Wilmington, California, on the day shift, and is classified as non-exempt.

Requirements

Minimum high school education or equivalent.
Two to five years of experience in a position with comparable responsibilities.
At least two years of experience in a customer service environment.
At least two years of supervisory experience.
Must pass the company-sponsored Tax Credit Certification class within the first year of employment; failure to pass after the second attempt may result in discipline up to and including termination.
Financial management skills.
Proficiency with Microsoft Office products such as Word, Excel, and Outlook.
Hard-working, positive attitude.
Ability to work with and understand people of varied ethnic and family backgrounds.
Ability to build and deliver specialized programs appropriate to community residents.
Ability to build external relationships while positively promoting the organization.
Organization and time-management skills.
Proficiency in spoken and written English.
Ability to relate to others beyond giving and receiving instructions.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.

Nice To Haves

Experience with Yardi property management accounting software is preferred.

Responsibilities

Maintain resident files and Yardi data in accordance with compliance and property management policies and regulations.
Review and approve resident notices related to recertification.
Maintain the property waiting list according to the Tenant Selection Plan and process housing applications in accordance with affordable housing covenants.
Complete annual recertifications within established timelines.
Market and advertise vacancies according to the Affirmative Fair Housing Marketing Plan.
Ensure resident notices are completed and served on time and in accordance with lease requirements.
Conduct monthly site inspections and prepare reports for management.
Manage office-supply inventory and coordinate timely maintenance-supply purchases with Resident Services within the approved budget.
Work with resident services staff to meet company vacancy-turnaround timelines.
Ensure work orders are processed in Yardi within established timelines.
Account for and balance petty cash in accordance with company policies and procedures.
Prepare bank deposits and post resident payments in Yardi within management-established timelines.
Prepare required month-end reports.
Manage accounts receivable and refer past-resident balances to collection agencies.
Maintain accurate resident ledgers and work with accounting to resolve errors.
Manage one or more on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
Maintain positive relationships with internal CORE departments.
Respond to resident complaints in a timely and professional manner.
Foster a caring and engaging community for residents and the broader community.
Design, implement, and manage appropriate resident programs and ensure their ongoing success.
Maintain positive relationships with City staff, local representatives, and social service providers.
Attend company-sponsored team-development events, which may sometimes require overnight stays away from home.
Perform other duties as requested.
Have a valid California Driver’s License and automobile insurance for business driving, or reliable transportation.