HOA On-Site Community Manager

Lifetime HOA Management•San Antonio, TX

1d•Onsite

About The Position

Lifetime HOA Management is seeking an experienced, motivated, and customer-focused HOA Community Manager for its San Antonio team. The manager oversees the daily operations of an on-site homeowners association, serves as the primary contact for assigned communities, and builds relationships with Boards of Directors, homeowners, vendors, and other stakeholders. The role supports well-managed, financially sound communities and ensures operations align with governing documents, Texas law, and company standards. The position combines community and board leadership, property operations, homeowner relations, financial and administrative management, vendor and project oversight, compliance, and technology-enabled reporting. Duties include preparing for and facilitating meetings, advising Boards, conducting inspections, coordinating maintenance and projects, addressing homeowner concerns and violations, supporting budgets and financial reviews, managing vendors, and maintaining accurate community records. The role involves local travel, regular on-site visits, evening meetings, and occasional weekend meetings or emergencies.

Requirements

At least two years of HOA, property management, community association, or related real estate management experience.
Strong knowledge of HOA operations, governing documents, and Texas HOA laws.
Knowledge of Fair Housing regulations.
Experience managing budgets, reserve projects, financial reports, vendor contracts, and capital improvement projects.
Strong customer service, communication, negotiation, and conflict-resolution skills.
Strong organizational skills and the ability to prioritize multiple communities and deadlines.
Experience leading teams and collaborating with Boards, homeowners, vendors, and internal staff.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and HOA or property management software.
Valid Texas driver's license, reliable transportation, and proof of automobile insurance.
Ability to travel locally throughout San Antonio and surrounding areas for inspections and meetings, with evening meetings and occasional weekend meetings or emergencies as required.

Nice To Haves

Experience with Vantaca, Yardi, OneSite, or similar management platforms; Vantaca is preferred.
Experience with CMMS (Computerized Maintenance Management Systems).
CAI designations such as CMCA®, AMS®, or PCAM®.
Bilingual English/Spanish skills.
Familiarity with landlord-tenant laws, LIHTC programs, and Section 8.

Responsibilities

Build and maintain relationships with HOA Boards of Directors, homeowners, and community stakeholders; serve as the trusted advisor and primary liaison for assigned communities.
Prepare Board meeting agendas, management reports, Board packets, and meeting minutes.
Attend and facilitate Board, annual, committee, and homeowner meetings, including evening meetings as required.
Advise Boards on governance, governing documents, policies, and industry best practices.
Ensure communities comply with governing documents, Texas HOA laws, company policies, Fair Housing regulations, and other applicable legal requirements.
Manage the day-to-day operations of HOA communities.
Conduct routine property inspections to identify maintenance, architectural, landscaping, amenity, safety, and compliance concerns.
Coordinate maintenance requests, vendor services, capital improvement projects, and facilities management activities.
Monitor common areas and amenities, including clubhouses, pools, parks, landscaping, irrigation systems, and playgrounds.
Ensure timely completion of work orders and follow up on maintenance issues.
Respond promptly and professionally to homeowner inquiries and concerns, and provide customer service to homeowners and Board Members.
Address covenant violations and architectural requests in accordance with governing documents.
Mediate disputes involving homeowners, Board Members, vendors, and contractors with professionalism, diplomacy, and fairness.
Assist Boards with annual operating and reserve budgets; review monthly financial statements, delinquency reports, reserve funding, and capital expenditures.
Monitor association financial performance and provide recommendations to the Board.
Review invoices, contracts, purchase orders, and vendor agreements; maintain accurate association records and files.
Solicit competitive bids, negotiate vendor contracts, coordinate contractors, monitor projects, and evaluate vendor performance and workmanship.
Oversee preventative maintenance programs and community improvement projects.
Support Boards with elections, annual meetings, document compliance, and governance matters.
Maintain confidentiality and exercise sound judgment and professionalism.
Use HOA management software to manage communications, violations, inspections, work orders, budgets, and Board records; generate reports and monitor community performance metrics.
Use Microsoft Office Suite to prepare correspondence, reports, presentations, and financial documentation.