HOA Community Association Manager
About The Position
Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with regional offices in Aurora and Westminster Colorado. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. We have an excellent opportunity for an experienced HOA Community Association Manager to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below! Summary: Manages a portfolio of homeowner community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.
Requirements
- Must have a valid Driver’s License and maintain a clean DMV record.
- Must have reliable transportation and the ability to drive to and from communities.
- Strong Knowledge of industry trends.
- Strong computer skills.
- Exhibits professionalism and calm demeanor.
- Demonstrated problem-solving abilities.
- Ability to multitask and effective organizational skills.
- Strong attention to detail.
- Ability to maintain a positive attitude.
- Excellent interpersonal skills.
- Strong verbal and written communication.
- Verifiable references.
- Able to pass a background check.
- 2-4 years of experience working in an HOA management role.
- 2-3 years of experience in customer service.
- High School Diploma or GED required.
Nice To Haves
- CAI or CACM Certification(s) are a plus.
- Bachelor’s Degree preferred.
Responsibilities
- Manages all operations for a portfolio of homeowner community associations.
- Partners with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
- Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
- Ensure client satisfaction and account retention.
- Prepares association newsletter and/or other communication with owners and residents as required.
- Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
- Manages and runs monthly, bi-monthly, quarterly, and annual Board Meetings.
- Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
- Meets with Associations 1-2 times a week.
- Manages and assists in special projects.
- Creates budgets and manages financials.
- Participates in the emergency after-hours phone program.
- Complies with company policies and procedures.
- Practices and adheres to Keystone’s Core Values, Mission, and Vision.
- Any additional job duties as required by the supervisor.
Benefits
- Competitive Salary
- Hybrid and Flexible working arrangements
- Work-Life Balance
- Opportunities for career growth
- Training and mentorship from successful leaders in the HOA industry
- Support for Continued Education
- Cell Phone Stipend
- Mileage Reimbursement
- Medical (HMO and PPO), Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Pre-Paid Legal
- Employer Paid Basic Life/AD&D Insurance
- Voluntary Life and Short-Term Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement plan with Company Match
- Financial and Health/Wellness Education
- Paid Time Off (PTO)
- 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
