HOA Community Manager

Associa•Aurora, CO

18h•$58,000 - $62,000•Hybrid

About The Position

MSI, LLC is seeking a full-time, exempt Community Manager for its Colorado Springs, Colorado office. The role is the primary service and information contact for assigned Homeowner Associations and serves as a liaison between Association Boards of Directors and homeowners. The Community Manager handles matters such as covenant violations, attends board meetings, and prepares monthly management reports and financial summaries. This is a professional, Monday-through-Friday position with some evening meetings required. An on-call team handles after-hours emergencies, and company vehicles are available for weekly inspection days. The position may be hybrid, combining office and work-from-home time, but candidates must be based in Colorado because visits to HOA meetings and communities are required. The Community Manager supervises association operations and administration under the management agreement and the association’s policies and procedures, and is expected to put in the time necessary to complete the job. Compensation is $58,000–$62,000, with direct experience highly considered. MSI describes itself as a Colorado-based HOA management company serving the Colorado Front Range since 1982. Since 2020, MSI has operated as an independent branch of Associa Management.

Requirements

High school diploma or equivalent.
Professional communication and customer-service skills.
Time-management, prioritization, and organizational skills.
Problem-solving ability.
Ability to work independently and self-motivate.
Ability to meet deadlines and follow up on tasks.
Public-speaking skills.
Leadership and initiative.
Understanding of financial statements and budgets.
Working knowledge of computers, including Microsoft Office.
Valid driver’s license and clean driving record.
Willingness to learn and ability to adapt to change.
Ability to put in the time necessary to complete the job.
Ability to type for 4 to 5 hours per day.
Ability to lift up to 25 pounds occasionally.
Ability to walk outdoors for 60 to 90 minutes at a time, including in adverse weather.
Ability to drive and sit in an automobile for 4 to 6 hours in a day, including at night or in adverse weather.
Must be based in Colorado and able to visit HOA meetings and communities.

Nice To Haves

Associate degree (A.A.) or commensurate experience preferred.
Direct experience is highly considered.

Responsibilities

Supervise the operation and administration of assigned Homeowner Associations in accordance with management agreements and association policies and procedures.
Maintain knowledge of assigned associations’ legal documents, financial reports, maintenance responsibilities, and contracts.
Prepare and submit initial annual budgets to associations.
Recommend or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Administer and oversee association contracts with contractors to ensure satisfactory service.
Assign routine maintenance and repair work orders, follow up to confirm satisfactory completion, and solicit bids as needed.
Facilitate association member and Board of Directors meetings by providing information, answering questions, giving advice, and obtaining instructions.
Prepare minutes to record meetings.
Conduct weekly community inspections using a company vehicle to assess grounds, covenant violations, architectural issues, and work-order status.
Maintain current, accurate logs documenting covenant violations, work orders, and design review or architectural requests.
Serve as the primary service and information contact for assigned associations and liaise between boards and homeowners.
Attend board meetings and prepare monthly management reports and financial summaries for boards.