HOA Community Association Manager

City Property Management•Phoenix, AZ

21h•Hybrid

About The Position

City Property Management is hiring a HOA Community Association Manager to comprehensively manage residential communities throughout Maricopa County. This field-based role includes regular property visits for inspections, board meetings, and vendor walks. The first 90 days are spent in the office for training; afterward, the manager divides time between community properties and office work from home between site visits. Candidates must live in Maricopa County or relocate before starting. The manager oversees association records and compliance, financial management, vendors and contracts, community operations, board and meeting management, customer service, and long-term strategic planning. Strong candidates new to HOA management may begin as an Assistant Community Manager while building toward responsibility for their own portfolio. The hiring process includes online assessments.

Requirements

At least 3 years of management experience in property, community association, retail, hospitality, or a similar field, with responsibility for people, budgets, or client relationships.
Strong financial management and budgeting skills.
Excellent verbal and written communication abilities.
Must reside in Maricopa County or relocate before the start date.
Available to work in the office full-time for the first 90 days of training.
Ability to work some evenings and weekends for board meetings and events.
Strong organizational and time-management skills.
Ability to walk properties for inspections and lift up to 20–30 pounds.
Valid driver's license and ability to travel frequently between assigned communities.

Nice To Haves

Certified Arizona Association Manager (CAAM) certification; the company will fund certification for the right candidate.
Experience managing HOA communities in Arizona.
Knowledge of Arizona HOA laws and regulations.
Comfort learning new software systems.

Responsibilities

Maintain association corporate records, including minutes and board actions, in compliance with Arizona statutes.
Research and educate boards about existing, new, and proposed legislation affecting associations.
Develop and implement policies as directed by the Board and City Property Management.
Review and verify monthly financial reports; monitor collections; verify, approve, and code invoices; prepare annual budgets; and recommend reserve expenditures.
Serve as the primary contact for contracted vendors and service providers; prepare bid specifications, solicit bids, recommend vendors, inspect work, and approve completed projects before final payment.
Conduct community inspections, assess compliance with governing documents, and issue violation notices to owners and tenants.
Plan, budget, execute, and attend community events; identify future community needs; and create and distribute educational communications.
Schedule, organize, and facilitate annual, board, and special meetings; provide guidance during meetings; and present researched information for board decisions.
Liaise among boards, committees, and homeowners, and attend required staff meetings, legal seminars, and company functions.
Maintain customer service for homeowners and vendors, respond to inquiries within 24 hours, distribute community communications, and build positive relationships.
Develop and implement long-term plans with associations, anticipate problems, plan for future reserve expenditures, and coordinate with company departments to meet contractual obligations.