On-Site Community Manager
About The Position
Mashcole Property Management is seeking an On-Site Community Manager for a Burbank, California property. The manager is accountable for day-to-day property operations and for enhancing property value while meeting objectives established by the Area Manager, Broker, and Owner, including maximizing occupancy and property values. The role also includes training and instructing office staff on daily property-management functions. The position is part time at 28 hours per week, scheduled six days per week, Tuesday through Sunday. On-site living is required; the employee receives a one-third discount off the fair market value of the unit. Available units are a one-bedroom, one-bath unit with a fair market value of $2,295, or a two-bedroom, one-and-a-half-bath unit with a fair market value of $2,795. A first-month security deposit is required.
Requirements
- High school diploma or GED equivalent.
- Background in supervision and a successful track record of accomplishments.
- Ability to provide exemplary customer service to residents.
- Strong leadership and organizational skills.
Nice To Haves
- Two years of on-site property-management experience preferred.
- Tax credit experience preferred.
- One year of experience as a manager preferred.
- Prior experience with the Yardi property-management system is a plus.
Responsibilities
- Conduct business in accordance with company policies and procedures, Tax Credit Regulations, Fair Housing Laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws applicable to multifamily housing.
- Understand financial goals and operate the asset in the owner's best interest in accordance with the Policies and Procedures Manual.
- Ensure rent and late fees are collected and posted promptly, and bank deposits are made daily.
- Maintain accurate records of property transactions and submit reports such as rent rolls, delinquency reports, and move-in/move-out reports on time.
- Communicate with vendors and contractors about scheduling, billing, vendor relations, and certificates of insurance.
- Confirm leases and related paperwork are complete and entered accurately and promptly into the software system.
- Ensure tax credit paperwork is complete and obtain approval from the Compliance Department.
- Maintain the office and model or market-ready apartments in pristine condition.
- Enter and attach invoices and approved purchase orders in the on-site rental system for payment.
- Submit required weekly and monthly reports to the corporate office accurately and on time.
- Maintain daily, weekly, and monthly records of management activity.
- Process SODAS promptly in accordance with state law.
- Review notices to vacate to determine the reason for move-out.
- Keep the property rented to full capacity, respond to prospective residents, and use marketing strategies to attract residents.
- Conduct monthly market surveys and physically shop competitors; stay aware of market and industry conditions and trends.
- Represent the company professionally.
- Maintain community appearance, conduct regular inspections and tours, and ensure needed repairs are noted and completed promptly.
- Ensure the quality and quantity of market-ready apartments, monitor maintenance activities, and implement the Preventative Maintenance Program with the Maintenance Supervisor.
- Ensure work orders are recorded and communicated appropriately to maintenance staff.
- Sweep the property, pick up trash throughout the apartment complex, and maintain clean common areas.
- Mop entrance floors, stairways, and hallways; ensure the fountain is filled and functioning.
- After providing the required 3-Day Notice, remove abandoned items from common areas.
- Clean and maintain the trash enclosure and laundry room; report broken or malfunctioning washers and dryers promptly.
- Respond to and handle property emergencies involving staff, residents, or buildings in accordance with company guidelines to minimize liability.
- Learn and ensure compliance with company and local, state, and federal safety rules, and complete pertinent safety checklists with service staff.
- Train, educate, and instruct office staff on day-to-day property-management functions.
Benefits
- On-site living is required, with a one-third discount off the unit's fair market value.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
