Security Site Manager - Hotel

Titan Security Group•Chicago, IL

8d•Onsite

About The Position

Titan Security is seeking a guest-focused, highly professional Security Site Manager to lead security operations at an iconic 60-story, five-star luxury hotel in Chicago’s Gold Coast neighborhood. The manager serves as the primary on-site operational supervisor, overseeing security staff and access control across 215 accommodations and public spaces, coordinating motor-court and valet security, and delivering white-glove service in a luxury hospitality setting.

Requirements

High school diploma or GED.
At least 3 years of prior satisfactory experience in security operations.
At least 18 years of age.
Valid Illinois Security License (PERC).
Driver’s license, as applicable.
Excellent reading, writing, and verbal English communication skills.
Strong de-escalation skills and high customer service standards.
Ability to stand for extended periods, conduct interior and exterior foot patrols in all weather conditions, and lift, push, or pull up to 50 lbs.
Must maintain a contactable phone number and pass a pre-employment drug screen and background check.

Nice To Haves

Prior security operations experience in luxury hospitality or high-end residential environments.
Bilingual skills.

Responsibilities

Direct, schedule, and supervise on-duty security officers.
Lead daily shift briefings and assign patrol routes across the hotel’s 60 floors, guest-room corridors, spa, and public spaces.
Deliver hospitality-focused safety training.
Maintain access protocols for guest elevators, the private motor court, and restricted areas.
Monitor CCTV, keycard access systems, and incident-logging software; verify that guests, visitors, vendors, and contractors are authorized.
Lead site responses to life-safety events, fire alarms, medical calls, and guest concerns.
De-escalate conflicts professionally while maintaining a warm, discreet hotel environment.
Coordinate with local law enforcement and first responders.
Serve as the primary security liaison to hotel executive management, front desk, housekeeping, and guest services teams.
Log and record safety concerns, property damage, and incidents.