Hotel Security Manager

Horseshoe Bay Resort•New York, NY

1d•$90,000 - $100,000•Onsite

About The Position

NoMo SoHo is seeking a Security Manager to perform protective and enforcement functions in a courteous and restrained manner while responding to emergencies, undesired conduct, disturbances, and threats to life or property. The role is responsible for helping maintain a safe and secure environment for hotel guests, associates, patrons, and property. NoMo SoHo is a 264-room boutique hotel in Manhattan’s SoHo neighborhood. The Security Manager develops, implements, trains associates on, and updates security policies, procedures, and protocols in line with industry standards and legal requirements. The position spends most of its shift conducting foot patrols throughout the hotel’s interior and perimeter, observing for security and safety risks, and responding to security calls and alarms. It also coordinates emergency responses, monitors security systems, supports guest welfare and hotel operations, and manages Lost & Found operations with Housekeeping. The position requires a variety of shifts, including days, evenings, and weekends. Physical activities include walking, climbing stairs, bending, stooping, kneeling, and handling or moving people, packages, luggage, wheelchairs, and safety equipment.

Requirements

At least 5 years of proven experience in hotel or hospitality security management in the NYC market.
Fire, Life and Safety certification.
CPR certification.
Strong knowledge of security laws, regulations, and safety protocols.
Excellent communication and leadership skills.
Verbal communication using a pager and two-way radio.
Ability to work a variety of shifts, including days, evenings, and weekends.
Ability to walk and climb stairs and to bend, stoop, and kneel during patrols.
Ability to grasp, lift, carry, or otherwise move people, packages, luggage, wheelchairs, and safety equipment using manual dexterity.

Nice To Haves

Passion for the hospitality industry and providing quality customer service.

Responsibilities

Develop, implement, train on, and update security policies, procedures, and protocols in line with industry standards and legal requirements.
Conduct monthly safety committee meetings.
Spend the majority of the shift on foot patrol throughout the interior and perimeter of the hotel, identifying security and safety risks or undesirable conditions.
Maintain order in the hotel, attend to guest welfare, and assist with door lock problems.
Coordinate timely responses to emergencies, including fires, safety hazards, and threats to life or property.
Address undesired conduct and potential violations of hotel policy as warranted to protect guests, associates, patrons, and property.
Watch for suspicious persons entering, exiting, or loitering around the building, and conduct walk-through observations of the entire hotel.
Promote safe work practices and implement random bag-check procedures.
Answer security telephone and safety hotline calls and respond according to priority.
Observe security monitors, report suspicious behavior to the supervisor on duty via radio, and report alarms similarly.
Partner with Housekeeping to manage and oversee Lost & Found, ensuring accurate tracking, documentation, and compliance with established protocols.
Memorize and monitor the property's life-safety systems, including the building layout and locations of alarm pull stations, fire extinguishers, and sprinklers.