Hotel Security Manager

Crescent Careers•New York, NY

1d•Onsite

About The Position

NoMo SoHo is a 264-room boutique hotel in Manhattan’s SoHo neighborhood. The Hotel Security Manager performs protective and enforcement functions courteously and with restraint when responding to emergencies, undesired conduct, disturbances, and threats to life or property. The role helps maintain a safe and secure environment for hotel guests, associates, patrons, and property. The manager develops, implements, trains staff on, and updates security policies, procedures, and protocols in accordance with industry standards and legal requirements, including conducting monthly safety committee meetings. The position involves extensive foot patrols throughout the hotel’s interior and perimeter, including walking and climbing stairs, as well as monitoring security systems and responding to calls and alarms. The manager also coordinates emergency responses, promotes safe work practices, conducts random bag checks, and oversees Lost & Found operations in partnership with Housekeeping. The role requires working a variety of shifts, including days, evenings, and weekends. Physical tasks include bending, stooping, kneeling, and moving people and items such as packages, luggage, wheelchairs, and safety equipment.

Requirements

At least 5 years of proven experience in hotel or hospitality security management in the NYC market.
Fire, Life and Safety certification.
CPR certification.
Strong knowledge of security laws, regulations, and safety protocols.
Excellent communication and leadership skills.
Passion for the hospitality industry and providing quality customer service.
Ability and willingness to work a variety of shifts, including days, evenings, and weekends.
Ability to perform foot patrols, walk and climb stairs, and bend, stoop, and kneel.
Ability to use manual dexterity to grasp, lift, carry, or otherwise move people, packages, luggage, wheelchairs, and safety equipment.
Ability to communicate verbally using a pager and two-way radio.

Responsibilities

Perform protective and enforcement functions in a courteous and restrained manner to help maintain a safe and secure environment.
Develop, implement, train on, and update security policies, procedures, and protocols in line with industry standards and legal requirements.
Conduct monthly safety committee meetings.
Spend the majority of the shift on foot patrol throughout the hotel’s interior and perimeter, including climbing stairs, to identify security and safety risks or undesirable conditions.
Maintain order in the hotel, address guest welfare, and assist with door lock problems.
Coordinate calm and timely responses to emergencies, including fires, safety hazards, and threats to life or property.
Address undesired conduct and potential violations of hotel policy as warranted to protect guests, associates, patrons, and property.
Watch for suspicious people entering, exiting, or loitering around the building, and conduct walk-through observations of the entire hotel.
Promote safe work practices and implement random bag-check procedures.
Answer security telephone and safety hotline calls and respond according to priority.
Monitor security cameras for unusual activity and report suspicious behavior or alarms to the supervisor on duty via radio.
Partner with Housekeeping to manage and oversee Lost & Found operations, including accurate tracking and documentation and adherence to established protocols.
Learn and monitor the property’s life safety systems, including the building layout and the locations of alarm pull stations, fire extinguishers, and sprinklers.