Security Shift Supervisor - Armed Transportation Hub

Allied Universal • New York, NY

5d

About The Position

Allied Universal Services is seeking an Armed Security Shift Supervisor to supervise and coordinate the delivery of quality services during an assigned shift at a customer site. The supervisor serves as a liaison among the site supervisor, Account Manager or Field Operations Manager, and professional security officers. The role includes supervising staff and providing coaching, recognition, and discipline within the approved empowerment range.

The supervisor communicates staffing needs, ensures officers receive appropriate technical and professional training, supports the resolution of employee grievances with HR and management, and administers job safety analyses and site-specific safety programs. The position also assists with managing uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.

The role requires a valid New York State armed guard license, prior law enforcement experience, an unexpired weapon carry permit, and a personal weapon. Pay is $36.44 per hour. Employment is conditional on successful completion of a background investigation and drug screen, in accordance with applicable laws.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Valid New York State armed guard license.
• Prior law enforcement experience.
• Unexpired weapon carry permit.
• Personal weapon required.
• Effective written and oral communication and interpersonal skills, including the ability to deal professionally with all levels of personnel and the general public.
• Exceptional customer service and communication skills.
• Intermediate computer skills to operate wireless technology at client-specific sites.
• Ability to handle crisis situations calmly and efficiently.
• Must successfully complete a background investigation and drug screen, consistent with applicable federal, state, and local laws.
• Licensing requirements may need to be met before employment, subject to state and local laws and regulations.

Responsibilities

• Supervise and coordinate delivery of quality services on the assigned shift.
• Act as a liaison between the site supervisor, Account Manager or Field Operations Manager, and professional security officers.
• Provide coaching, recognition, and discipline to staff within the approved empowerment range.
• Communicate shift staffing needs to the Account Manager or Operations Manager.
• Ensure officers receive appropriate training and develop their technical and professional skills.
• Help ensure employee grievances are heard, with support from HR and the Account or Operations Manager.
• Administer job safety analyses and site-specific safety programs, including vehicle and driving safety where appropriate.
• Assist with management of uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance checklists.
• Handle crisis situations at the client site calmly and efficiently.
• Provide professional customer service and communicate effectively with personnel and the general public.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven annual holidays paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED