Armed Security Supervisor

Andy Frain Services•Port Aransas, TX

22d

About The Position

The Armed Security Supervisor oversees Security department employees at the Port Aransas Ferry and is responsible for staff performance management. The supervisor manages assigned areas to maintain a safe environment for employees, vendors, and other personnel; supports facility security needs; and builds working relationships with local police and fire departments, facility representatives, and others. The role requires a professional image, strong leadership, adherence to Andy Frain Services’ core values and operating principles, and full compliance with staff training requirements. The supervisor also performs Security Officer duties in accordance with post orders and company policy, leads site security operations, and helps ensure quality customer service, safe operations, and compliance with facility procedures and applicable laws. The position includes responding to emergencies, overseeing staff training and coverage, inspecting posts and vehicles, maintaining records and reports, communicating with company operations management and client representatives, and handling personnel and payroll-related information as assigned.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor's degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of experience in a supervisory position within the security industry.
State Guard License required.
Ability to meet and maintain applicable state, county, and municipal licensing requirements for Security Officers and any site-specific skill, certification, or authorization requirements.
Knowledge of security operations and procedures and supervisory practices and procedures.
Ability to provide positive direction, motivate performance, and work effectively as a team member.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and adapt to changing sites, post procedures, external conditions, and organizational changes.
Ability to maintain professional composure in unusual, stressful, urgent, or high-pressure circumstances.
Courteous telephone manner and ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use keyboards, computers, and operating controls.
Clear seeing, hearing, speaking, and writing to communicate, observe and report incidents, and direct others; normal or corrected vision for reading and viewing.
Ability to sit, stand, and walk frequently for long periods, including climbing stairs and walking on inclines or uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling.
Ability to lift or move up to 10 pounds frequently and up to 25 pounds occasionally, with additional lifting ability as required by the site.
May be required to use a vehicle to perform duties.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as mandatory licensing and site-specific requirements.
Must be able to perform the essential functions with or without reasonable accommodation.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Perform Security Officer duties in accordance with post orders and company policy.
Maintain professional presentation and provide courteous, quality service to visitors, vendors, employees, and customers; ensure staff meet the same standards.
Provide lead direction at assigned client sites, enforce security and safety programs, ensure post orders and scheduled rounds are followed, and ensure reports and logs are filed daily and weekly.
Develop and implement security procedures and ensure compliance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms and calls for help, determine an appropriate response, notify authorities, and assist as needed.
Maintain knowledge of life-safety systems, fire panels, CCTV system computers, and the Micro-Lite System; support continuous safe operation of elevators and access doors and coordinate with authorized maintenance personnel and contractors.
Operate radios, telephones, copy and fax machines, computers, tools, and other assigned equipment; inspect site vehicles daily and report damage so repairs can be arranged.
Counsel and discipline personnel when appropriate, consult company management or designated representatives as needed, and document counseling and disciplinary actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure guards understand their assignments.
Communicate daily and weekly with the Operations Manager about account and guard performance, and about security and safety issues or changes requiring implementation.
Assist with submitting payroll and personnel information as designated.
Work with company management or designated representatives to ensure adequate security coverage at all posts.
Inspect posts as scheduled, meet with staff to outline tasks and responsibilities, and ensure staff accurately sign in and out for each scheduled shift.
Meet with client representatives as scheduled or as needed to confirm security requirements are met and provide quality customer service.
Carry out other duties assigned by the Director of Security and Operations Manager.