Security Armed Supervisor

Cache Creek Casino Resort•Brooks, CA

About The Position

The Security Armed Supervisor assists the Casino Security Shift Manager with Security personnel, law enforcement agencies, and local partners as requested. The supervisor performs duties in accordance with Security Department policies and procedures, establishes deployment strategies, supervises personnel, and monitors performance within their span of control. The position directly supervises Security Officers and Dispatch personnel, including training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems. The role requires responding to emergencies and guest or employee issues, providing first aid when appropriate, maintaining confidentiality, and following supervisory directions during critical incidents. The supervisor must maintain proficiency with assigned protective equipment, restraint devices, and firearms; be able to physically engage with and restrain individuals when required; and write detailed reports and provide court testimony when necessary. The position also trains, mentors, and supports personnel and promotes ethical conduct, compliance, guest service, and the R.I.C.H. core values: Respect, Integrity, Commitment, and Humility.

Requirements

Associate’s degree; three years of casino security, tribal security, training, investigation, or law enforcement experience; or an equivalent combination of education and experience.
Internal applicants must be current Cache Creek Casino Resort Security Department employees with three years of experience.
Prior firearms experience and ability to complete required firearms training and certifications.
At least 21 years of age.
Cache Creek Casino Resort Tribal Gaming License.
Red Cross First Aid & CPR Certificate.
Annual firearms certification.
Completion of the Security Department’s Defense and Detention Course and Firearms Course.
Pass all required firearms, defense, and written testing within the first 80 days of appointment or employment.
Possess a personal firearm and follow Security Department protocols regarding authorized firearms.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one situations.
Ability to respond to visual and aural cues.
Ability to apply common-sense reasoning, address problems involving concrete variables in standardized situations, evaluate facts and alternatives, and make sound decisions.
Ability to perform the essential duties with or without reasonable accommodations.
Ability to push or pull up to 100 pounds, lift, carry, or move an individual, and physically restrain individuals when an arrest condition exists.
Required vision includes close, distance, and peripheral vision.

Responsibilities

Supervise Security and Dispatch Officers and ensure compliance with departmental and company policies and procedures.
Establish appropriate personnel deployment strategies and monitor the performance of supervised employees.
Recognize and manage emergency situations proactively.
Provide appropriate first aid to injured persons and follow established injury-reporting protocols.
Safeguard sensitive and confidential information.
Follow supervisory directions, particularly during active shooter, assault, or similar incidents.
Maintain proficiency in assigned protective equipment, restraint devices, and weapons.
Lead ethically and comply with applicable laws, regulations, and company policies.
Identify and address potential compliance risks and promote a culture of compliance and reporting.
Train, engage, mentor, and support personnel.
Physically engage with threatening individuals and accurately handle and shoot a firearm when required.
Write detailed reports and provide court testimony when necessary.
Respond calmly to crises and stressful situations and make rational decisions about guest and employee issues.
Lead by example, employ the “Three Es” of guest service, and follow the R.I.C.H. core values.
Train employees, assign and direct work, evaluate performance, and address complaints and disciplinary problems.