Security Armed Supervisor

Cache Creek Casino Resort•Brooks, CA

About The Position

The Security Armed Supervisor assists the Casino Security Shift Manager with Security personnel, law enforcement agencies, and local partners as requested. The supervisor performs duties in accordance with Security Department policies and procedures, establishes deployment strategies, supervises personnel, and monitors performance within their span of control. The role directly supervises Security Officers and Dispatch personnel, including training, assigning and directing work, evaluating performance, and addressing complaints and disciplinary matters. The position requires sound judgment in emergencies and crisis situations, appropriate first aid response, confidentiality, compliance with applicable laws and policies, and proficiency with assigned protective equipment, restraint devices, and firearms. The supervisor trains, mentors, and supports personnel, prepares detailed reports, and may provide court testimony. The role also emphasizes guest service and the R.I.C.H. values: Respect, Integrity, Commitment, and Humility.

Requirements

Associate's degree; three years of casino security, tribal security, training, investigation, or law enforcement experience; or an equivalent combination of education and experience.
Prior firearms experience and ability to complete all required firearms training and certifications.
Internal applicants must be current employees of the Cache Creek Casino Resort Security Department with three years of experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one situations.
Ability to respond to visual and aural cues.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to evaluate facts, identify alternative solutions, assess courses of action, and make sound decisions.
Must be at least 21 years of age.
Cache Creek Casino Resort Tribal Gaming License.
Red Cross First Aid and CPR Certificate.
Annual firearms certification.
Completion of the Security Department's Defense and Detention Course and Firearms Course.
Must pass all required firearms, defense, and written testing within the first 80 days of appointment or employment.
Must possess a firearm and follow Security Department protocols regarding authorized firearms.
Ability to perform the essential duties with or without reasonable accommodations, including physically restraining individuals when conditions of arrest exist.

Responsibilities

Supervise Security and Dispatch Officers and ensure compliance with departmental and company policies and procedures.
Recognize and manage emergency situations proactively.
Provide appropriate first aid to injured persons and follow established injury-reporting protocols.
Safeguard highly sensitive and confidential information.
Follow directions and orders from supervisory personnel, particularly during active shooter, assault, or similar situations.
Maintain proficiency in assigned protective equipment, restraint devices, and weapons.
Lead ethically and comply with applicable laws, regulations, and company policies.
Identify potential compliance risks and take action to eliminate or minimize them.
Promote a culture of compliance and encourage employees to report potential violations or misconduct.
Train, engage, mentor, and support personnel.
Physically engage with people threatening others and accurately handle and shoot a firearm.
Write detailed reports and provide court testimony when necessary.
Respond calmly to stressful situations and make rational decisions when addressing guest and employee issues.
Lead by example, employ the Three Es of guest service, and follow the R.I.C.H. core values.
Train employees, assign and direct work, evaluate performance, and address complaints and disciplinary problems.