Security Shift Supervisor - Armed

Allied Universal • Boca Raton, FL

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About The Position

Allied Universal Services is seeking an Armed Security Shift Supervisor to supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The supervisor acts as a liaison between the site supervisor, Account Manager/Field Operations Manager, and professional security officers. They supervise staff on the assigned shift and provide coaching, recognition, and discipline within the approved empowerment range.

The role includes communicating staffing needs to the Account Manager or Operations Manager, ensuring officers receive appropriate training, supporting the handling of employee grievances with appropriate HR and management personnel, and administering job safety analyses and site-specific safety programs. The supervisor also assists with managing uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.

Requirements

• Be at least 21 years of age.
• Have a high school diploma or equivalent.
• Have at least 2 years of supervisory experience.
• Have at least 2 years of security experience.
• Possess an armed guard card or license.
• Have effective written and oral communication and interpersonal skills, with the ability to interact professionally and effectively with personnel at all levels and the general public.
• Meet applicable state or local licensing requirements, which may be required before employment.
• Successfully complete a background investigation and drug screen as a condition of employment.
• Demonstrate exceptional customer service and communication skills.
• Have intermediate computer skills to operate innovative wireless technology at client-specific sites.
• Be able to handle client-site crisis situations calmly and efficiently.
• Be able to work in cold, rainy, snowy, or hot weather.
• Be able to occasionally lift or carry up to 40 pounds.
• Be able to occasionally climb stairs, ramps, or ladders during a shift.
• Be able to stand or walk on various surfaces for long periods.

Responsibilities

• Supervise and coordinate quality service delivery on an assigned shift.
• Act as a liaison between the site supervisor, Account Manager/Field Operations Manager, and professional security officers.
• Provide staff coaching, recognition, and discipline within the approved empowerment range.
• Communicate shift staffing needs to the Account Manager or Operations Manager.
• Ensure officers receive appropriate training in technical and professional skills.
• Help ensure employee grievances are heard with support from appropriate HR staff and the Account or Operations Manager.
• Administer job safety analyses and site-specific safety programs, including vehicle and driving safety where appropriate.
• Assist the Account or Operations Manager in managing uniforms, equipment, supplies, and vehicles, and maintain appropriate inventories and maintenance checklists.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven paid holidays annually at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED