Security Shift Manager

Catawba Two Kings Casino•Kings Mountain, NC

26d•Onsite

About The Position

The Security Shift Manager oversees the safety and security operations of the casino during assigned shifts. The role protects guests, employees, and assets while ensuring compliance with gaming regulations and internal policies. The manager leads security personnel, responds to incidents, monitors surveillance, supports investigations and training, and maintains operational records and equipment logs. The position may require an alternate schedule, including nights, weekends, and holidays, and work in a loud, fast-paced environment that may occasionally involve exposure to secondhand cigarette smoke.

Requirements

High school diploma or GED required.
At least four years of experience in security or law enforcement and two years of supervisory experience in security or law enforcement, preferably in a casino or hospitality environment; or an equivalent combination of education and experience.
Must be able to obtain and maintain a valid Catawba Gaming License as required by tribal and state authorities.
Must be at least 21 years of age.
Strong leadership, communication, and conflict-resolution skills.
Ability to follow verbal and written instructions and communicate verbally and in writing.
Ability to work an alternate schedule as needed, including nights, weekends, and holidays.
Ability to work in a loud, fast-paced environment; occasional exposure to secondhand cigarette smoke.
Regularly required to reach with hands and arms; bend; talk, hear, and see. Prolonged sitting at a desk and computer work are required. Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and lift or move up to 30 pounds.

Nice To Haves

Associate or bachelor's degree in criminal justice, business administration, or business management.
Knowledge of gaming regulations and surveillance systems.
CPR, First Aid, and security certifications.
Security or law enforcement supervisory experience in a casino or hospitality environment.

Responsibilities

Lead and manage security officers during the shift, ensuring proper coverage and adherence to protocols.
Oversee live feeds and recordings to detect suspicious behavior or policy violations.
Respond to emergencies, disturbances, and guest complaints, coordinating with law enforcement when necessary.
Ensure security and safety policies are followed, including ID checks, restricted-area access, and gaming-floor conduct.
Provide on-the-job training and performance feedback to security personnel.
Prepare detailed shift reports documenting incidents, staffing, and operational issues.
Safeguard cash-handling areas, vaults, and high-value assets.
Review daily shift reports and follow up on significant incidents.
Ensure compliance with policies and procedures, including System of Internal Control Standards (SICS) and Tribal Internal Control Standards (TICS).
Maintain the training database for security supervisors, leads, and officers.
Review incident reports for completeness and accuracy.
Conduct follow-up investigations into criminal and non-criminal incidents as directed by the Security Manager.
Maintain the lost-and-found inventory log and coordinate donation and disposal of long-term items.
Assist the Security Manager in analyzing and recommending changes to staffing levels.
Maintain equipment logs and recommend new purchases.
Participate in departmental and company meetings and training courses.
Maintain a professional presence on the casino floor, assist guests, and de-escalate conflicts.
Ensure operations comply with local gaming laws and health and safety regulations.
Perform other duties as assigned.