Security Shift Manager

River City Casino & Hotel • St. Louis, MO

20d

About The Position

The Security Shift Manager supervises staff and oversees the daily management of a designated Security department shift. The role supports operational goals and performance and profit objectives, helps create efficient schedules, assists with department budgeting, and promotes excellent customer service. It is responsible for training shift personnel in emergency operating procedures, enforcing internal controls and safety requirements, conducting security post inspections, maintaining reports and logs, responding to guest and team member concerns, and cooperating with regulatory and emergency-response agencies. The manager ensures adherence to uniform and grooming standards, regulatory compliance, and strict confidentiality.

Requirements

• Bachelor’s degree (B.A./B.S.) in a related field, or three years of Casino Security, Military, or Law Enforcement experience, or an equivalent combination of education and experience.
• Comprehensive knowledge of Security protocol.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to write reports, business correspondence, and procedure manuals.
• Excellent interpersonal, customer service, and organizational skills.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to maintain energy and take a proactive, strategic approach to issues.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Ability to remain calm in emergency or stressful situations.

Nice To Haves

• Prior supervisory experience preferred.

Responsibilities

• Supervise staff and manage the daily operations of a designated Security department shift.
• Support and administer operational goals, and monitor performance and profit objectives.
• Help create effective schedules that control labor costs, meet staffing objectives, and support guest satisfaction.
• Assist with the department budget, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote and demonstrate superior customer service and ensure team members follow service standards; address issues as they arise.
• Train shift personnel on emergency operating procedures.
• Enforce internal control policies and procedures, including underage gambling and drinking laws.
• Maintain property safety and inspection reports.
• Conduct regular security post inspections.
• Prepare Security incident reports and maintain Security logs.
• Respond professionally and compassionately to guest and team member concerns and complaints, and resolve problems.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Ensure Security Officers comply with uniform and grooming standards.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager