Security Shift Manager

Churchill Downs Incorporated•Owensboro, KY

12d•Onsite

About The Position

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with one of the most iconic and enduring events in sports and entertainment—the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward-looking approach to growth. Through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties, CDI offers diverse career opportunities across the country. Our success is driven by dedicated team members who are passionate about delivering exceptional experiences, embracing innovation, and helping shape the future of entertainment. Ready to bring the energy and keep the good times rolling? As our Security Shift Manager, you aren't just managing a shift—you’re the captain of high-stakes fun, safety, and operational excellence! Reporting directly to the Director of Security and Surveillance, you’ll lead a top-tier security squad to protect our guests, team members, and high-energy property. If you thrive in a fast-paced environment where no two days are the same, love delivering 5-star customer service, and take pride in keeping our gaming floor safe, vibrant, and compliant, this is your winning ticket!

Requirements

Age Verification: Must be 21 years of age or older to apply and work within the gaming facility.
Sharp Analytical Mind: Ability to read, analyze, and interpret complex regulatory documents, data, and incident details to make sound decisions fast.
Cool Under Pressure: Exceptional ability to troubleshoot, problem-solve, and stay composed in a high-octane, fast-moving gaming environment.
Master Communicator: Top-notch verbal and written communication skills for writing reports, briefing teams, and talking with guests.
People-First Leader: Proven track record of building positive team dynamics and handling guest interactions with tact, warmth, and professionalism.
Licensing Readiness: Must be able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.
Schedule Flexibility: Ready to rock odd hours, night shifts, weekends, and holidays when the gaming floor is buzzing.

Nice To Haves

Associate’s degree or higher in a relevant field preferred.
First Aid, CPR, and Security Awareness certifications are strongly preferred.

Responsibilities

Lead the Crew: Supervise, train, mentor, and inspire your team of security professionals. You’ll champion talent development, performance management, and keep squad morale high.
Keep the Floor Safe & Vibrant: Ensure our facility remains clean, secure, and compliant so patrons and team members can focus on having a blast.
Master of Operations: Execute daily security strategies, enforce Standard Operating Procedures (SOPs), Special Post Orders, and directives set by the Director.
Emergency & Incident Boss: Take charge during security alerts, emergencies, routine issues, or internal gaming disputes with calm, decisive leadership.
Investigate & Report: Lead investigations on property incidents (including Workers' Comp and General Liability), gather evidence/testimony, review violations, and write up detailed, clear reports.
Stand Up for Safety: Represent the property at hearings, provide testimony when called upon, and maintain an eagle-eye view of all safety standards.
Financial & Budget Savvy: Help hit departmental financial goals by forecasting shift needs, scheduling smart, controlling expenses, and helping manage the budget.
Guest-First Mindset: Deliver high-wattage hospitality! Build rock-solid relationships with guests and coworkers through friendly, professional, and positive interactions.
Play by the Rules: Ensure strict compliance with company policies, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules, and state/federal regulations.
Flexibility & Grit: Thrives under pressure and loves the energy of peak gaming hours—maintaining stellar attendance across nights, weekends, and holidays.
And More: Step up to tackle special projects and additional leadership duties whenever duty calls!