Security Service Technician 2

Johnson Controls•Pennsauken, NJ

10d•Onsite

About The Position

Johnson Controls is hiring a Security Service Technician 2 to service building security systems at customer sites. The technician diagnoses problems and performs service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and related building system products. The role focuses on providing high-quality customer service, resolving service issues, improving building efficiency, and offering customers solutions and recommendations at the time of service. The technician follows troubleshooting procedures and uses technical documentation to repair, install, inspect, troubleshoot, and program systems. The position involves customer-site work, completing service acknowledgements and obtaining customer signatures, maintaining truck inventory, and being available for emergency on-call service. Flexible hours, including weekends, and overnight travel may be required. The role may involve strenuous physical work and working at heights or in confined and difficult-to-access spaces. The starting hourly rate is $21.93 or more, based on skills and experience, with the starting rate determined by the collective bargaining agreement or rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.

Requirements

Documented experience with card access and CCTV.
Knowledge of test equipment, including a multimeter, digital analyzer, and commissioning devices.
Experience installing, inspecting, repairing, and programming card access and CCTV systems.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to travel overnight when required.
Strong customer-service skills.
Ability to adhere to and implement safety guidelines and procedures.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.
Ability to retain licenses required by National, State, and Local codes.
Knowledge of applicable NFPA standards.

Nice To Haves

Fire alarm experience.
New Jersey Burglar & Fire Alarm License.
NICET II certification.

Responsibilities

Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and related building system products at customer sites.
Follow prescribed troubleshooting procedures and consult technical manuals, part manuals, notices, bulletins, and other documentation to repair equipment.
Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
Communicate with staff and customers to support customer satisfaction and provide a high level of customer service.
Complete service acknowledgements with proper coding using communication devices such as smartphones and laptop computers.
Obtain the customer’s signature after completing a service call assignment.
Be available for on-call emergency service.
Recommend and quote solutions, including upselling opportunities, to help ensure facilities operate efficiently.
Maintain truck inventory to ensure timely response to customer needs.
Follow applicable safety guidelines and procedures.
Perform other duties as assigned.