Service Technician 2
About The Position
The Service Technician 2 organizes and maintains safe service areas, sells parts, and performs advanced repairs and fabrication. The role involves helping customers understand repairs, installations, and service solutions, and coordinating with management to maintain supplies. Technicians service new and used trailers, truck beds, trailer tow vehicles, and snowplows, perform inspections and warranty work, complete documentation, assist with inventory activities, assemble and move trailers, and take on other assigned duties. This is a full-time, day-shift position at Trailer World in Leominster, Massachusetts, with an hourly pay range of $18.00–$26.00 and a $3,500 sign-on/retention bonus available.
Requirements
- High school diploma or equivalent (GED).
- Proven ability to weld using MIG and oxy-acetylene.
- Valid driver’s license.
- Must be available to work Monday through Saturday and overtime as needed.
Nice To Haves
- Associate degree or trade school diploma preferred.
- Two to three years of applicable work experience preferred.
Responsibilities
- Organize and maintain the safety of service areas.
- Sell parts and service, and discuss and explain repairs, installations, and solutions to customers.
- Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
- Partner with the supervisor to maintain the service schedule.
- Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies on trailers and tow vehicles.
- Replace and repair worn or defective parts.
- Lay out and use drills, screws, rivets, and welds to repair, replace, or install parts and accessories; install wood or metal flooring.
- Perform multipoint inspections to assess customers’ service and parts needs.
- Confer with customers in person and by phone; write and read work orders.
- List needed parts, estimate costs, plan work procedures using parts lists, technical manuals, and diagrams, and quote service work.
- Help customers hook up trailers and perform visual safety inspections of items such as lights, safety chains, and decking.
- Perform warranty service and complete required documentation.
- Complete service paperwork or computer-system entries accurately and on time.
- Maintain a service parts log and submit it to management as required.
- Assist with parts inventory, including purchasing parts and supplies, receiving purchase orders, and cycle counts.
- Assemble, park, and move trailers.
- Perform other duties as assigned.
Benefits
- $3,500 sign-on/retention bonus available
- Competitive hourly pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
