Service Technician 2
About The Position
The Service Technician 2 is responsible for keeping the facility’s service areas organized and safe. The role sells parts and performs advanced service repairs and fabrication work, while engaging with customers to discuss and explain repairs, installations, and solutions. The technician also communicates with management to ensure regularly needed shop supplies remain stocked. The position services, repairs, and installs accessories on trailers, truck beds, trailer tow vehicles, and snowplows. It includes assessing customer needs, preparing estimates and work procedures, selling parts and services, completing warranty work and documentation, maintaining service and inventory records, assembling and moving trailers, and helping customers connect trailers.
Requirements
- High school diploma or equivalent (GED).
- Proven ability to weld using MIG and oxy-acetylene.
- Valid driver's license.
- Must be available to work Monday through Saturday and overtime as needed.
Nice To Haves
- Associate degree or trade school diploma preferred.
- Two to three years of applicable work experience preferred.
Responsibilities
- Keep service areas organized and safe.
- Perform service, repairs, fabrication, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
- Partner with the supervisor to maintain the service schedule.
- Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies on trailers and tow vehicles.
- Replace and repair worn or defective parts.
- Lay out and use drills, screws, rivets, and welds to repair, replace, or install parts and accessories on trailers, truck beds, tow vehicles, and snowplows.
- Install wood or metal flooring.
- Perform multi-point inspections to assess customers’ service and parts needs.
- Communicate with customers in person and by phone; write and read work orders.
- Identify parts needed, estimate costs, plan work procedures using parts lists, technical manuals, and diagrams, and quote service work.
- Sell parts and services.
- Help customers hook up trailers and perform visual safety inspections, including checking lights, safety chains, and decking.
- Perform warranty service and complete the required documentation.
- Complete service paperwork or computer-system entries accurately and on time.
- Maintain the service parts log and submit it to management as required.
- Assist with store parts inventory, including purchasing parts and supplies, receiving purchase orders, and conducting cycle counts.
- Maintain supplies of regularly needed shop items by communicating with management.
- Assemble, park, and move trailers.
- Perform other duties as assigned.
Benefits
- Competitive hourly pay.
- $3,500 sign-on/retention bonus available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
