Service Technician 2

BIG TEX TRAILER MANUFACTURING LLC•Leominster, MA

11d•$18 - $26•Onsite

About The Position

The Service Technician 2 is responsible for keeping service areas organized and safe, selling parts, and performing advanced repairs and fabrication. The technician works with customers to discuss and explain repairs, installations, and solutions, and communicates with management to maintain an adequate supply of regularly needed shop supplies. The role services, repairs, and installs accessories on new and used trailers, truck beds, trailer tow vehicles, and snowplows. It also includes customer service and sales, warranty work and documentation, service records, inventory support, trailer assembly and movement, and other assigned duties.

Requirements

High school diploma or equivalent (GED).
Proven ability to weld using MIG and oxy-acetylene.
Valid driver's license.
Must be available to work Monday through Saturday and overtime as needed.

Nice To Haves

Associate degree or trade school diploma preferred.
Two to three years of applicable work experience preferred.

Responsibilities

Perform service, repairs, and accessory installations on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
Partner with the supervisor to maintain the service schedule.
Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies on trailers and tow vehicles.
Replace and repair worn or defective parts.
Lay out and use drills, screws, rivets, and welds to repair, replace, or install parts and accessories on trailers, truck beds, tow vehicles, and snowplows.
Install wood or metal flooring.
Perform multi-point inspections to assess customer service and parts needs.
Confer with customers in person and by phone; write and read work orders.
Identify needed parts, estimate costs, plan work procedures using parts lists, technical manuals, and diagrams, and quote service work.
Sell parts and service, and help customers hook up trailers.
Perform visual safety inspections, including lights, safety chains, and decking.
Perform warranty service and complete required documentation.
Complete service paperwork or computer-system entries accurately and promptly.
Maintain the service parts log and submit it to management as required.
Assist with store parts inventory, including purchasing parts and supplies, receiving purchase orders, and cycle counts.
Assemble, park, and move trailers.
Maintain the organization and safety of service areas and communicate shop-supply needs to management.
Perform other duties as assigned.