Service Technician 2

BIG TEX TRAILER MANUFACTURING LLC•Mesa, AZ

6d•$18 - $26•Onsite

About The Position

The Service Technician 2 organizes and maintains safety in the facility’s service areas, sells parts, and performs advanced service repairs and fabrication work. The role involves engaging with customers to discuss and explain repairs, installations, and solutions, and coordinating with management to maintain an adequate supply of commonly needed shop supplies. The technician services new and used trailers, truck beds, trailer tow vehicles, and snowplows, and supports service scheduling, customer needs, warranty work, inventory, and trailer assembly and movement.

Requirements

High school diploma or equivalent (GED).
Proven ability to weld using MIG and oxy-acetylene.
Valid driver’s license.
Must be available to work Monday through Saturday and overtime as needed.
Ability to confer with customers, write and read work orders, estimate costs, plan work procedures, and quote service work.

Nice To Haves

Associate degree or trade school diploma preferred.
Two to three years of applicable work experience preferred.

Responsibilities

Perform service, repairs, and accessory installations on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
Partner with the supervisor to maintain the service schedule.
Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies on trailers and tow vehicles.
Replace and repair worn or defective parts.
Lay out and use drills, screws, rivets, and welds to repair, replace, or install parts and accessories; install wood or metal flooring.
Perform multipoint inspections to assess customer service and parts needs.
Confer with customers in person and by phone; write and read work orders.
Identify needed parts, estimate costs, plan work procedures using parts lists, technical manuals, and diagrams, and quote service work.
Sell parts and service, and help customers hook up trailers.
Perform visual safety inspections, including lights, safety chains, and decking.
Perform warranty service and complete required documentation.
Complete service paperwork or computer-system entries accurately and promptly.
Maintain the service parts log and submit it to management as required.
Assist with store parts inventory, including purchasing parts and supplies, receiving purchase orders, and cycle counts.
Assemble, park, and move trailers.
Maintain organization and safety in service areas and communicate with management about regularly needed shop supplies.
Perform other duties as assigned.