Security Service Technician

TEKsystems•San Jose, CA

4d•$36 - $40•Onsite

About The Position

The Security Service Technician responds to service calls, troubleshoots customer issues, and independently handles customer-facing service requests. The role diagnoses and repairs access control systems; services and troubleshoots IP and analog/coax camera systems; and performs fiber terminations, panel work, and connectivity troubleshooting. The technician may support installations on larger projects and work with junior technicians when additional manpower is needed. Professional customer communication and service support are expected. The position is intended for an experienced technician who can independently run service work and serve as a go-to field resource. This is a contract-to-hire position based in San Jose, California, and is fully onsite. The technician reports to the office daily to pick up a company vehicle; a take-home van is not required. Travel is typically throughout the Bay Area, with occasional trips up to approximately two hours from the office. The schedule is Monday through Friday, either 7:00 a.m.–3:30 p.m. or 8:00 a.m.–4:30 p.m. The pay range is $36.00–$40.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, including PTO, vacation, or sick leave. Eligibility and benefit terms may depend on job classification, length of employment, and applicable plan terms.

Requirements

8–10 years of relevant security, CCTV, access control, or fiber experience.
Ability to independently run service work.
Experience with access control, troubleshooting, IP cameras, and fiber.
Security programming experience.
Electronic security integration background.

Nice To Haves

Industry certifications.
Experience leading projects or mentoring technicians.

Responsibilities

Respond to service calls and troubleshoot customer issues.
Diagnose and repair access control systems.
Service and troubleshoot IP and analog/coax camera systems.
Perform fiber terminations, panel work, and connectivity troubleshooting.
Handle customer-facing service requests independently.
Support installations on larger projects when needed.
Work with junior technicians when additional manpower is required.
Communicate with customers and provide professional service support.
Report to the office daily to pick up a company vehicle.
Travel throughout the Bay Area and occasionally up to approximately two hours from the office.