Security Service Technician

Wittenbach Business Systems•Springfield, MA

About The Position

Wittenbach, now a Convergint Company, is hiring a full-time Security Service Technician to travel daily to customer sites within a designated territory. The technician performs routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment to minimize downtime and ensure the equipment functions properly. The role involves promptly addressing problems and interacting with customers or their designated contacts to support customer satisfaction. A company vehicle and fleet card are provided. The position is eligible for overtime pay in accordance with Department of Labor regulations. Wittenbach has provided cash automation and security solutions to financial institutions since 1974. The company has more than 200 service professionals and operates across the Midwest and East Coast, with offices in Maryland, Pennsylvania, and North Carolina. The final salary offer depends on experience, knowledge and skills, ability, and geographic location. The stated salary range is $22–$50 per hour; the posting cautions that an automated Indeed estimate does not accurately reflect actual compensation. Candidates must have a high school diploma or equivalent and a valid driver’s license with an acceptable driving record. Applicants must pass drug, driving, and criminal background checks before employment. The work involves customer-site travel and the physical, coordination, communication, and equipment-use demands detailed in the posting.

Requirements

High school diploma or equivalent.
Valid driver’s license and acceptable driving record.
Proficiency with computer software applications, including Android applications used for timecards, expenses, and inventory control management.
Ability to troubleshoot and diagnose technical issues and disassemble and repair assemblies.
Understanding of how to input settings and configure equipment.
Ability to communicate effectively with customers orally and in writing.
Must pass drug, driving, and criminal background checks prior to employment.
Ability to meet the stated physical demands, including lifting, moving, pushing and pulling objects; standing or sitting for extended periods; fine motor coordination; climbing ladders up to 20 feet; and using power tools overhead.
Ability to drive between sites for up to 4–6 hours per day and, on occasion, up to 10 hours per day.

Nice To Haves

Associate degree in Electronics, or equivalent military or trade school background.
NICET Certification in Fire Alarms.
Active Massachusetts Class D License.
Military veterans are encouraged to apply.

Responsibilities

Travel daily to customer sites within a designated territory.
Perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment.
Troubleshoot and diagnose technical issues, disassemble and repair assemblies, and configure equipment settings.
Address equipment problems promptly to ensure products function properly and minimize downtime.
Interact with customers or their designated contacts to support customer satisfaction.
Provide feedback on product performance or issues.
Use computer applications, including Android software, for timecards, expenses, and inventory control management.
Drive between customer sites to provide technical support.
Apply training principles and provide on-the-job training as applicable.

Benefits

Medical, dental, and vision coverage.
Identity theft protection and voluntary life insurance.
Generous paid time off, starting at up to 120 hours after 30 days of employment.
Paid holidays, including the employee’s birthday.
Employee Assistance Program and Employee Assistance Fund.
401(k) retirement plan with employer match.
Flexible Spending Accounts and Health Savings Accounts.
Employer-paid life insurance, short-term disability, and long-term disability.
Paid training opportunities and Education Assistance Program.
Referral bonus of up to $5,000 for referring new employees.
Company vehicle and fleet card.
Overtime pay in accordance with Department of Labor regulations.