Security Service Technician

Allied Universal • Howell Township, NJ

9d • $30 - $40 • Onsite

About The Position

Allied Universal is hiring a Security Service Technician - Embedded. This technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems. The role supports the company's mission to be a trusted service provider and works to keep client security technology operating effectively.

Requirements

• High school diploma or equivalent.
• Valid driver's license and at least one year of driving experience, with a clean driving record as defined in the posting, insurance meeting company policy, and ability to safely operate a company-issued vehicle.
• At least three years of field experience in the electronic security industry.
• At least two years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems.
• Possession of state-specific licensing or ability to obtain and hold the license once hired.
• Excellent computer skills, including the ability to navigate multiple systems, applications, and ticketing platforms.
• Strong troubleshooting skills across electrical, mechanical, electronic, and network-connected security systems, including diagnosing and resolving hardware, software, and communication issues in integrated environments.
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments.
• Excellent oral and written interpersonal and communication skills to document and report information across all levels of the organization.
• Ability to complete tasks and projects independently and as part of a team, meet deadlines, and contribute to organizational success.
• Mechanical and electronics aptitude, proficiency with hand and power tools, and availability for scheduled on-call rotations to respond to emergency service requests.
• Ability to maneuver, with assistance, up to 50 pounds and work at various ladder heights.

Nice To Haves

• Experience with Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.
• Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus, or similar environments.
• Experience integrating access control, video management, visitor management, intercom, intrusion detection, or building management systems.
• Associate's degree in Electronics, Information Technology, Computer Networking, or a related field.
• Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials.

Responsibilities

• Serve as an on-site security technology resource at an assigned client location.
• Service, maintain, troubleshoot, diagnose, repair, replace, and test electronic security systems, including locks, card readers, ancillary door devices, cameras, video recording devices, wired and wireless systems, and intercom systems.
• Respond to client service requests, incidents, and system outages while meeting established service-level expectations.
• Troubleshoot and resolve installation issues in accordance with company standards, building codes, and safety policies and procedures.
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements.
• Assist with system commissioning, device programming, and configuration changes as directed.
• Execute, document, and track service-related issues through ServiceNow in accordance with applicable Federal, State, and local regulations.
• Interpret electrical schematics, CAD drawings, and related documents for low-voltage applications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Basic life insurance
• AD&D insurance
• Disability insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED