Security Service Technician

Wittenbach Business Systems•Bensalem, PA

12d

About The Position

Wittenbach is hiring a full-time Security Service Technician to travel daily to customer sites within a designated territory. The technician performs routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment to minimize downtime and ensure equipment functions properly. The role involves promptly addressing problems and interacting with customers or their designated contacts to support customer satisfaction. Wittenbach has provided cash automation and security solutions to financial institutions since 1974. Its corporate office is in Sparks, Maryland, with regional operations in Hunt Valley, Maryland; Coatesville, Pennsylvania; and Charlotte, North Carolina. Its sales and service footprint spans the Midwest and East Coast. The position offers a company vehicle and fleet card, and is eligible for overtime pay in accordance with Department of Labor regulations. The final salary offer depends on experience, knowledge and skills, ability, and geographic location.

Requirements

High school diploma or equivalent.
Valid driver's license and acceptable driving record.
Proficiency with computer software applications, including Android app software for timecards, expenses, and inventory control management.
Ability to troubleshoot and diagnose technical issues and disassemble and repair assemblies.
Understanding of how to input settings and configure equipment.
Ability to effectively communicate orally and in writing with customers.
Must pass drug, driving, and criminal background checks prior to employment.
Ability to meet the stated physical and mental demands, including lifting, moving, pushing and pulling objects; standing or sitting for extended periods; fine motor coordination; driving between customer sites; using power tools; and climbing ladders up to 20 feet.

Nice To Haves

Associate degree in Electronics or equivalent military or trade school education.
NICET Certification in Fire Alarms.
Military veterans are encouraged to apply.

Responsibilities

Travel daily to customer sites within a designated territory.
Perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment.
Troubleshoot and diagnose technical issues and disassemble and repair assemblies.
Input settings and configure equipment.
Address equipment problems promptly to minimize downtime and ensure products function properly.
Interact with customers or their designated contacts to support customer satisfaction.
Provide feedback on product performance or issues.
Apply training principles in on-the-job training.
Use computer applications, including Android apps, for tasks such as timecards, expenses, and inventory control management.

Benefits

Medical, dental, and vision coverage.
Identity theft protection and voluntary life insurance.
Generous paid time off, starting at up to 120 hours after 30 days of employment.
Paid holidays, including the employee's birthday.
Employee Assistance Program and Employee Assistance Fund.
401(k) retirement plan with employer match.
Flexible Spending Accounts and Health Savings Accounts.
Employer-paid life insurance, short-term disability, and long-term disability.
Paid training opportunities and Education Assistance Program.
Referral bonus of up to $5,000 for referring new employees.
Company vehicle and fleet card.
Eligible for overtime pay in accordance with Department of Labor regulations.