Security Service Technician
About The Position
HCI Systems Inc. is seeking a Security Service Technician to inspect, test, service, troubleshoot, install, program, and repair security systems in medium and large commercial buildings. The role works at customer sites on Access Control, CCTV, and Intrusion Systems, including their wiring, devices, control panels, software, and related components. The technician tests systems after repairs, completes required company paperwork, assists customers, and coordinates with contractors and building owners. HCI Systems Inc. is a licensed C-7, C-10, and C-16 low-voltage systems integration contractor with more than 600 employees across seven branches. The company provides sales, engineering, installation, service, and maintenance for fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call, and other electronic detection solutions.
Requirements
- Valid driver's license with a clean driving record.
- Must meet the company's background and driving-record requirements.
- Proficiency in using and applying industry-related equipment, including MS Office.
- Excellent communication skills and tact and diplomacy when dealing with customers.
- Ability to perform the essential functions of the job, with or without reasonable accommodations.
- Regular, reliable, and predictable attendance.
- Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 60 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to perform physical labor, carry and move equipment and tools, and lift up to 75 pounds.
Nice To Haves
- California Alarm Company Employee card or ability to obtain one.
- Experience installing, servicing, troubleshooting, and programming systems such as RS2, Samsung Hanwha, DMP, Bosch, Avigilon, and Milestone.
- Knowledge of computer programming and technologies related to Access Control, CCTV, and Intrusion Systems.
Responsibilities
- Respond to emergency and scheduled service calls involving installation, programming, or repair of Access Control, CCTV, and Intrusion Systems.
- Test systems and equipment after repairs to verify performance.
- Perform maintenance service calls at customer sites.
- Install, diagnose, and repair or replace wiring, devices, and analog and digital control panels for security, access control, and CCTV systems.
- Maintain and repair CCTV, Access Control, and Intrusion System components, including circuit cards, power supplies, software, and copper and fiber-optic system platforms.
- Complete required company paperwork.
- Read and interpret blueprints, diagrams, submittals, specifications, software and system programs, schematics, and operational product manuals.
- Address customer questions and concerns at job sites in a timely and professional manner.
- Communicate and interact effectively with other contractors and building owners.
- Resolve field problems by researching multiple alternatives.
Benefits
- 401(k) with matching.
- Reduced-cost medical, dental, and vision insurance.
- Flexible spending accounts.
- Voluntary life insurance, disability, and accident coverage.
- Paid holidays and a PTO plan.
- Weekly pay.
- Employee appreciation events and department outings.
- Wellness programs.
- Pet insurance.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
