Security Service Technician
About The Position
The Security Service Technician services customers in Broward County and troubleshoots, inspects, repairs, and tests security and related life-safety systems. Systems include intrusion detection, IP CCTV, access control, and fire alarms from multiple manufacturers. The technician identifies customer needs, explains next steps and repair processes, documents work in written or digital reports, and provides solutions to restore system functionality and help customers resolve service-related issues and improve facility efficiency. The role also involves coordinating inspections or installations with relevant agencies, supporting fellow technicians, completing customer paperwork, and providing recommendations and quotes for repairs or other solutions. The hourly hiring range is $29–$40; the rate depends on factors including education, experience, knowledge, skills, abilities, internal equity, and market data. A competitive benefits package is included.
Requirements
- At least 6 years of experience in the low-voltage or security industry.
- General knowledge of major security manufacturer platforms.
- Valid driver's license and an excellent driving record.
- High school diploma or GED.
- Ability to pass thorough background and identity checks.
- Well-versed in access control, CCTV, burglary, and fire alarms in commercial applications.
Nice To Haves
- Ability to read blueprints and schematic drawings.
- Ability to operate hand and power tools.
- Ability to unload a ladder from a fleet vehicle and climb a ladder.
- Ability to operate a fleet vehicle safely at all times.
- Ability to communicate and provide excellent customer service.
- Experience with Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar platforms.
Responsibilities
- Locate and resolve problems with damaged equipment or wiring.
- Readjust, repair, or replace inoperative equipment and test it for operation.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Repair and/or inspect intrusion detection, IP CCTV, access control systems, and fire alarms, if applicable.
- Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
- Test system operation with the customer monitoring center to establish service connectivity.
- Complete required forms and customer paperwork accurately.
- Recommend and provide solutions to help facilities run efficiently, including identifying upselling opportunities.
- Provide quotes supporting recommendations and solutions.
- Communicate customer needs, explain next steps and repair processes, and provide customer service.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
