Security Scheduling Manager

Titan Security Group•Chicago, IL

About The Position

The Security Scheduling Manager supervises the day-to-day security operations of Titan Security and reports to the Director of Operations. The position is responsible for establishing, maintaining, and reviewing schedules to minimize company overtime, building effective relationships with clients and employees, and coordinating support services to help client sites meet or exceed financial and operational goals while providing quality customer service. The manager handles escalated security issues and emergencies; monitors staff performance and performance tracking; maintains personnel files and workforce management systems; and supports HR processes involving terminations, exit interviews, unemployment claims, union grievances, and appeals. The role also explains personnel policies, benefits, and procedures; prepares personnel and account reports and correspondence; tracks field equipment; and stays current on applicable federal and state guidelines. A flexible schedule, including weekends and evenings, is required to meet business needs.

Requirements

High school diploma or GED.
Two years of prior satisfactory employment as a supervisor in security or a customer service position.
At least 21 years of age.
Ability to acquire and maintain a security license if required by the state, including required state-accredited training.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to meet the position's physical demands in a standard office environment.

Nice To Haves

Experience in a high-volume call center.
Scheduling software experience.
Bilingual language skills.

Responsibilities

Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to the Vice President of Operations and/or senior management.
Coordinate support services to manage client sites and meet or exceed financial and operational goals while providing quality customer service.
Handle escalated security issues and emergency situations appropriately.
Monitor staff performance, review disciplinary actions, make recommendations regarding suspension or termination, and ensure a regular performance appraisal program.
Accurately record reported data, including call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document performance tracking for staff.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and HR as needed.
Support HR in reviewing involuntary terminations, coordinating and conducting exit interviews, and assisting with unemployment claims, union grievances, and appeals.
Explain company personnel policies, benefits, and procedures to staff and job applicants.
Compile and prepare reports and documents concerning personnel activities and account trends.
Prepare correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure equipment is used in accordance with applicable policies.
Stay current on federal and state guidelines relevant to the company's services.
Support the organization's culture, processes, practices, and systems so employees can contribute to company and client business goals.
Work a flexible schedule that includes weekends and evenings as business needs require.
Perform other duties as assigned.