Security Scheduling Coordinator

Securitas•Los Angeles, CA

11d

About The Position

The Security Scheduling Coordinator supervises guarding operations across multiple sites, with the primary function of supervising Security Officers. The role includes inspecting client sites, ensuring post orders are followed, coaching and training personnel, carrying out branch administrative procedures, responding to incidents, and providing coverage as needed. The coordinator works with branch management, other field supervisors, and client representatives on staffing, scheduling, equipment, records, customer service, personnel matters, and service issues. The position supports client start-ups and security planning, communicates post-order requirements and changes, and helps orient, develop, and retain staff while promoting a professional, respectful environment and compliance with applicable rules and procedures. The role also includes checking site coverage and client satisfaction, reviewing reports, assisting with payroll and billing information, and completing related administrative duties. Work may involve overtime without advance notice, stressful situations, use of a vehicle, and physical activity including frequent sitting, standing, and walking. The posting identifies this as a night-shift position and lists pay of $27–$28 per hour.

Requirements

At least 18 years of age.
Reliable means of communication, such as a phone or pager.
Reliable means of transportation, public or private.
Legal right to work in the United States.
Ability to speak, read, and write English.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job.
Willingness to participate in pre-employment screening, including drug screening and a background investigation.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member and maintain professional composure in unusual circumstances.
Courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills.
Strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Clear vision, hearing, speech, and writing sufficient to communicate, observe and report incidents, and direct others.
Ability to meet applicable state, county, and municipal Security Officer licensing requirements if required for the assignment.
Ability to meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.

Responsibilities

Supervise guarding operations and Security Officers at multiple sites.
Inspect client sites to ensure adequate coverage and compliance with post orders.
Coach, train, orient, develop, and support the retention of staff.
Coordinate with branch management on scheduling, staffing, equipment, record keeping, and related matters.
Meet with branch management and field supervisors to discuss customer service, initiatives, personnel matters, and related issues.
Meet with branch management and/or client representatives to provide status updates and address actual or potential problems.
Support client start-ups and provide input to security planning, assessments, and surveys.
Review post orders and communicate requirements and changes to affected personnel.
Promote a professional environment in which staff are treated with dignity and respect and comply with applicable laws, regulations, policies, and procedures.
Visit client representatives to check satisfaction with services and cover vacant posts as necessary.
Respond to incidents and provide service coverage as needed.
Review client- and company-required reports for accuracy and timeliness.
Assist with preparing and submitting payroll and billing information.
Perform administrative tasks and related duties as required.
Follow safe work practices and notify superiors about unsafe working conditions.