Scheduling Coordinator
Sheridan Ford•Wilmington, DE
About The Position
Sheridan Ford is seeking a detail-oriented Scheduling Coordinator to join its Service Department in Wilmington, Delaware. The role manages customer service appointment schedules to support efficient operations, make effective use of technician availability, and provide excellent customer service. The coordinator communicates with customers, maintains appointment and customer records, collaborates with the service team, and handles incoming calls and inquiries.
Requirements
- Prior experience in scheduling or customer service; automotive service experience is preferred.
- Strong organizational and communication skills.
- Ability to multitask and manage time effectively.
- Proficiency with scheduling software and basic computer applications.
- Positive attitude and commitment to excellent customer service.
Nice To Haves
- Experience in an automotive service environment.
Responsibilities
- Coordinate and schedule customer service appointments, ensuring optimal use of technician availability.
- Confirm appointments with customers and provide updates about service status.
- Maintain accurate records of scheduled appointments and customer information.
- Collaborate with the service team to prioritize urgent repairs and manage workflow.
- Handle incoming calls and respond to customer inquiries promptly and professionally.
Benefits
- Competitive compensation package.
- Opportunity to grow within a reputable dealership.
- Supportive team environment.
- Comprehensive training and professional development.
- Health, dental, and eye care coverage.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
