Security Scheduling Manager

Titan Security Group•Chicago, IL

23h•$58,000 - $60,000

About The Position

The Security Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising Titan Security’s day-to-day security operations. The role oversees workforce scheduling, supports client sites in meeting financial and operational goals, handles escalated security issues, monitors staff performance, maintains personnel records and workforce management systems, and tracks company equipment. The manager also supports HR activities and helps ensure employees can contribute to the business goals of the company and its clients. This position requires a flexible schedule to meet business needs, including weekends and evenings. The work is performed in a standard office environment. Salary starts at $58,000–$60,000, with paid time off, an MBO bonus, medical and dental insurance, paid holidays, pension/retirement benefits, skills-enhancing training, and career growth and promotion opportunities.

Requirements

High school diploma or GED.
At least 2 years of prior satisfactory employment as a supervisor in a security or customer service position.
Must be at least 21 years of age.
Ability to acquire and maintain a security license if required by the state, including completion of state-accredited training requirements.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to work a flexible schedule, including weekends and evenings, to meet business needs.

Nice To Haves

Experience in a high-volume call center.
Scheduling software experience.
Bilingual ability.

Responsibilities

Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to the Vice President of Operations and/or senior management.
Coordinate support services to manage client sites, meet or exceed financial and operational goals, and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Monitor staff performance quality, review disciplinary actions, make recommendations regarding suspension or termination, and ensure regular performance appraisals.
Accurately record reported information, including call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document performance tracking for staff.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and HR as needed.
Support HR reviews of involuntary terminations, including coordinating and conducting exit interviews and assisting with unemployment claims, union grievances, and appeals.
Explain company personnel policies, benefits, and procedures to staff and job applicants.
Compile and prepare reports and documents related to personnel activities and account trends.
Prepare correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure it is used according to applicable policies.
Stay current on federal and state guidelines relevant to the company’s services.
Support the organization’s culture, processes, practices, and systems so employees can contribute to business goals.
Perform other duties as assigned.