Scheduling Manager
About The Position
The Scheduling Manager leads the Scheduling Team and oversees daily scheduling operations for a national field workforce. The role is responsible for meeting client deadlines by managing team performance, workforce capacity, scheduling priorities, and operational efficiency. The manager partners with senior leadership to develop scheduling strategies, establish team KPIs, optimize Salesforce scheduling tools, and recommend staffing capacity and operational improvements. This position is the primary leader for scheduling operations and is expected to foster a high-performing, customer-focused team. The role is remote and based in the job posting in Chicago, Illinois. The stated annual salary is $55,000, paid weekly. Success is measured by meeting scheduling deadlines, maintaining high schedule fill rates, optimizing workforce capacity, developing a high-performing team, improving efficiency through Salesforce, and providing accurate reporting and strategic recommendations. 2020 Companies describes its workplace as inclusive and supports employees through career pathing, personal development opportunities, and professional stretch assignments.
Requirements
- 1–3 years of scheduling, workforce management, dispatch, or operations experience.
- Previous experience leading or supervising a team.
- Experience using Salesforce scheduling tools or workforce management systems.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and leadership abilities.
- Proficiency in Microsoft Office, including Excel and Teams.
Responsibilities
- Lead, coach, and develop Scheduling Coordinators through ongoing feedback, training, and performance management.
- Oversee daily scheduling operations to meet client deadlines and internal service-level expectations.
- Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets.
- Use Salesforce scheduling tools to improve scheduling efficiency, data accuracy, and operational workflows.
- Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics.
- Identify scheduling trends, capacity risks, and operational challenges, and recommend improvements.
- Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams on staffing and operational priorities.
- Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations.
Benefits
- Health, dental, and vision benefits.
- 401(k) program with matching.
- Paid time off.
- Paid holidays.
- $30 mobile reimbursement.
- Scholarship opportunities for employees and direct family members.
- Employee Assistance Program.
- Leadership Development Program.
- Special pricing for employees with multiple clients.
- Personal development opportunities and professional stretch assignments.
- Long-term career pathing options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
