Scheduling Manager
About The Position
The Scheduling Manager leads the Scheduling Team and oversees daily scheduling operations for a national field workforce. The role manages team performance, workforce capacity, scheduling priorities, and operational efficiency to ensure client deadlines are met. Working with senior leadership, the manager develops scheduling strategies, establishes team KPIs, optimizes Salesforce scheduling tools, and recommends staffing capacity and operational improvements. The position is the primary leader for scheduling operations and is responsible for fostering a high-performing, customer-focused team. Success is measured by consistently meeting scheduling deadlines, maintaining high schedule fill rates, optimizing workforce capacity, developing a high-performing team, improving operational efficiency through Salesforce, and delivering accurate reporting and strategic recommendations that support business objectives.
Requirements
- 1–3 years of scheduling, workforce management, dispatch, or operations experience.
- Previous experience leading or supervising a team.
- Experience using Salesforce scheduling tools or workforce management systems.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and leadership abilities.
- Proficiency in Microsoft Office, including Excel and Teams.
Responsibilities
- Lead, coach, and develop Scheduling Coordinators through ongoing feedback, training, and performance management.
- Oversee daily scheduling operations to meet client service deadlines and internal service-level expectations.
- Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets.
- Use Salesforce scheduling tools to improve scheduling efficiency, maintain data accuracy, and optimize operational workflows.
- Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics.
- Identify scheduling trends, capacity risks, and operational challenges, and recommend continuous improvements.
- Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to align staffing and operational priorities.
- Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations.
Benefits
- Annual salary of $55,000, paid weekly
- Health, dental, and vision benefits
- 401(k) program with matching
- Paid time off
- Paid holidays
- $30 mobile reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Special pricing for employees with multiple clients
- Personal development opportunities and professional stretch assignments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
