Manager, Scheduling

The Ohio State University

11d•Onsite

About The Position

The Manager, Scheduling is an integral member of The Ohio State University Medical Center health care team and supports the organization’s efforts to improve customer access and service through centralized scheduling. The role operationalizes the Medical Center’s strategic plan, supports accurate patient scheduling and reimbursement for services provided at The James, and may support related areas such as financial counseling, precertification, and registration. The Manager must work across multiple computer systems and ensure compliance with regulatory requirements. The Manager leads the Patient Access staff for The James, including guiding, coaching, evaluating, and directly managing staff performance. The position collaborates with customers and stakeholders connected to the department, monitors scheduling accuracy and process effectiveness, coordinates quality-assurance data, analyzes processes, develops reporting mechanisms, and measures customer satisfaction. The Manager also manages product-line projects, resolves issues, pursues improved outcomes, assists with budget development and new-program implementation, develops outcome measures, and ensures compliance with JCAHO standards and other regulatory requirements. The Manager serves in place of the Assistant Director when that person is unavailable to customers, other departments, or staff.

Requirements

Five years of relevant experience required.
Demonstrated successful leadership, supervisory, and management skills.
Computer experience required, including knowledge of applications and systems and demonstrated proficiency.
Strong demonstrated verbal, written, and presentation skills.
Professionalism and the ability to win the confidence of people at various organizational levels.
Ability to work with multiple computer systems that have different rules and operational methods.
Ability to ensure compliance with regulatory requirements.

Nice To Haves

Bachelor's degree in business administration or a healthcare field, or an equivalent combination of education and experience, preferred.
Eight to twelve years of healthcare experience preferred.

Responsibilities

Manage, guide, coach, and evaluate Patient Access staff performance for The James.
Assume primary responsibility for the direct management of staff.
Collaborate with customers and others who relate directly or indirectly to the department.
Monitor and ensure scheduling accuracy and process effectiveness using reports, quality-assurance data, process analysis, and monitoring.
Develop reporting mechanisms and measure customer satisfaction.
Manage projects related to the product line.
Resolve identified issues and continually work toward improved outcomes.
Assist with budget development and implementation of new programs.
Ensure the development of outcome measurements and compliance with JCAHO standards and other regulatory agencies.
Serve in place of the Assistant Director when unavailable to customers, other departments, and staff.
Support centralized scheduling and accurate scheduling data to improve access and help ensure reimbursement for hospital services.
May support financial counseling, precertification, and registration.