Security Operations Manager

GardaWorld • Atlanta, GA

6d • $105,000 - $110,000

About The Position

The Security Operations Manager oversees security services across assigned accounts and serves as the liaison between GardaWorld, clients, and assigned staff. The role focuses on delivering high-quality service, building client relationships, solving operational problems, and supporting account success through communication and operational insight. The manager interprets financial reports and helps manage staffing, budgets, payroll, and reporting while ensuring compliance with contracts, collective bargaining agreements, company policies, and applicable regulations. The position is based in Atlanta, Georgia, and involves in-person visits to client sites throughout the market.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 5 years of security management experience.
• Experience overseeing multiple sites.
• Experience with scheduling, billing, and payroll.

Responsibilities

• Supervise day-to-day security services at facilities and ensure service meets high standards.
• Develop and maintain effective relationships with clients and employees, serving as the liaison among GardaWorld, clients, and assigned staff.
• Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and customer satisfaction.
• Participate in recruiting, selecting, orienting, training, and continually developing staff assigned to accounts.
• Visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policy, provide assistance, and initiate corrective action as required.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed to operate the business unit effectively.
• Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
• Ensure compliance with federal, state, and local regulations in assigned accounts.
• Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to continually improve departmental efficiency and services.
• Ensure progressive discipline is followed for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $105,000–$110,000 per year.
• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed