SOC Operator

Trulieve•Monroe, FL

5d•Onsite

About The Position

The SOC Operator helps maintain the safety and security of Trulieve facilities by monitoring and responding to security incidents, managing access control systems, and communicating with internal departments and external service providers. The role involves proactive asset protection, emergency response support, careful documentation, and sound organization and communication. The position is based in Tallahassee, Florida, and is listed as a night shift from 10:00 PM to 8:30 AM EST. Shift assignments may vary according to company needs and seniority.

Requirements

High school diploma or equivalent; an associate or bachelor's degree in a related field is preferred.
One or more years of SOC-like work experience.
One or more years of experience in a Security Operations environment.
Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
Strong written and verbal communication skills and ability to interact effectively with diverse individuals.
Exceptional attention to detail and ability to follow security protocols.
Ability to assess situations quickly and make informed decisions under pressure.
Understanding of basic security principles, emergency response procedures, and asset protection strategies.
Ability to collaborate with internal teams and external vendors.
Proficiency in Microsoft Office Suite and other relevant software applications.
Results-oriented skills in communication, conflict management, people management, reporting, critical thinking, problem-solving, planning, and organization.
Ability to work independently as a self-starter, with communication, negotiation, and managerial skills.
Experience with conflict resolution and de-escalation, complex problem-solving, and detail-oriented work.

Nice To Haves

Previous experience in a security operations center, law enforcement, or a similar role.
Certification in security or emergency response, such as CPR or First Aid.
Experience in call centers, agile project management, and leadership.

Responsibilities

Answer incoming calls promptly and professionally; verify and protect information about security concerns and incidents and document it accurately.
Manage and verify access requests through web-based systems, grant access to authorized personnel, and terminate access when necessary in accordance with company policies.
Dispatch vendors and service providers for maintenance and security needs.
Coordinate with emergency services (WME) and provide support during incidents, maintaining clear communication and helping coordinate responses.
Monitor CCTV and alarm systems, identify suspicious activity or security breaches, and report them.
Maintain accurate records of activities, incidents, and communications, and prepare reports for management review.