SOC Operator

Trulieve•Tallahassee, FL

7d•Onsite

About The Position

The SOC Operator helps maintain the safety and security of Trulieve facilities by monitoring and responding to security incidents, managing access control systems, and communicating across departments. The role focuses on asset protection and emergency support and requires strong organizational and communication skills. The listed location is Tallahassee, Florida, and remote work is not available. The posting lists a night shift of 10:00 PM–8:30 AM EST, while noting that assignments may vary based on company needs and seniority.

Requirements

Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
Strong verbal and written communication skills and the ability to interact effectively with diverse individuals.
Exceptional attention to detail and the ability to follow security protocols accurately.
Ability to assess situations quickly and make informed decisions under pressure.
Understanding of basic security principles, emergency response procedures, and asset protection strategies.
Ability to collaborate with internal teams and external vendors.
Proficiency in Microsoft Office Suite and other relevant software applications.
One or more years of SOC-like work experience and one or more years inside a Security Operations environment.
Results-oriented skills including communication, conflict management, people management, reporting, critical thinking, problem-solving, planning, and organization.
Ability to work as a self-starter, with communication, negotiation, and managerial skills.
Experience with conflict resolution and de-escalation.
Experience with complex problem-solving and detail-oriented work.

Nice To Haves

A high school diploma or equivalent; an associate or bachelor's degree in a related field is preferred.
Previous experience in a security operations center, law enforcement, or a similar role is highly desirable.
Certification in security or emergency response, such as CPR or First Aid, is a plus.
Experience in call centers, agile project management, and leadership.

Responsibilities

Answer incoming calls promptly and professionally; protect and verify information about security concerns and incidents and document it accurately.
Manage and verify access requests through web-based systems, provide access to authorized personnel, and terminate access when necessary in accordance with company policies.
Dispatch vendors and service providers as needed to support timely responses to maintenance and security needs.
Collaborate with emergency services (WME) during incidents, provide support, and help coordinate responses.
Monitor CCTV and alarm systems, identify suspicious activities or security breaches, and report them.
Maintain accurate records of activities, incidents, and communications, and prepare reports for management review.