SOC Operator (Security Operations Center)

DSI Security Services•Houston, TX

About The Position

DSI Security Services is hiring SOC Operators in North Houston, Texas. The SOC Operator monitors security systems, gathers and communicates critical information, and coordinates responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. The role requires situational awareness, attention to detail, sound judgment, and clear communication in a fast-paced operations center. The position is located in ZIP code 77073, and the available shift is the third shift. The operator monitors CCTV, access control, business travel, video alarms, and corporate mass-notification systems, including AlertMedia. The role uses CCURE 9000 and VICTOR CCTV systems, handles calls to the client’s security office, and coordinates routine dispatches. Operators document security events, maintain operational and pass-down logs, complete checklists and incident reports, communicate with client and security stakeholders, and follow applicable policies, procedures, and escalation instructions. They must protect confidential security information, participate in required training, and comply with safety procedures.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Proficiency with Microsoft Office products, including Teams, Word, and Excel.
Strong attention to detail and situational awareness.
Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
Ability to multitask and remain focused for extended periods.
Excellent verbal and written communication skills.
Ability to prepare accurate, clear, and concise incident reports and operational logs.
Reliable transportation and means of communication.
Must successfully pass all pre-employment screenings.

Nice To Haves

Prior security, dispatch, monitoring, emergency communications, SOC, or control room experience.
Working knowledge of CCURE 9000 and VICTOR CCTV systems.
Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems.

Responsibilities

Monitor, collect, assess, and report information about global and regional incidents that may affect client personnel, locations, operations, or assets.
Maintain situational awareness of client locations and countries where client third-party vendors operate.
Answer and manage calls received through the client’s security office phone line.
Coordinate routine dispatch activities and communicate assignments to appropriate security personnel.
Review incoming video alarm notifications and respond according to established procedures.
Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
Use CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
Dispatch security personnel, site representatives, management, or emergency services as appropriate.
Accurately document security events, actions taken, notifications, and outcomes.
Maintain the SOC operational log to support shift pass-downs and operational continuity.
Complete daily shift checklists, pass-down log entries, and incident reports as directed.
Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
Protect confidential, sensitive, and proprietary security information.
Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
Participate in required training and comply with DSI safety procedures and manuals.
Perform other duties assigned by supervisors related to security, safety, and SOC operations.