SOC Operator (Security Operations Center)

DSI Security Services•Houston, TX

About The Position

DSI Security Services is hiring SOC Operators in North Houston, Texas. The SOC Operator monitors security systems, collects and communicates critical information, and coordinates responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. The role requires situational awareness, attention to detail, sound judgment, and clear communication in a fast-paced operations center. The position monitors CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia, and uses CCURE 9000 and VICTOR CCTV systems. The operator manages calls, coordinates routine dispatch, responds to video alarms, dispatches security personnel or emergency services when appropriate, and accurately documents events and actions. The role also supports operational continuity through shift logs, checklists, pass-down entries, and incident reports, while following DSI policies, client requirements, escalation procedures, and confidentiality expectations.

Requirements

Minimum age of 18.
High school diploma or equivalent.
Working knowledge of CCURE 9000 and VICTOR CCTV systems.
Proficiency with Microsoft Office products, including Teams, Word, and Excel.
Strong attention to detail and situational awareness.
Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
Ability to multitask and remain focused for extended periods.
Excellent verbal and written communication skills.
Ability to prepare accurate, clear, and concise incident reports and operational logs.
Reliable transportation and means of communication.
Must successfully pass all pre-employment screenings.

Nice To Haves

Prior security, dispatch, monitoring, emergency communications, SOC, or control room experience.
Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems.

Responsibilities

Monitor, collect, assess, and report information about global and regional incidents that may affect client personnel, locations, operations, or assets.
Maintain situational awareness of client locations and countries where third-party vendors operate.
Answer and manage calls through the client’s security office phone line.
Coordinate routine dispatch activities and communicate assignments to security personnel.
Review video alarm notifications and respond according to established procedures.
Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
Use CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
Dispatch security personnel, site representatives, management, or emergency services as appropriate.
Document security events, actions, notifications, and outcomes accurately and thoroughly.
Maintain the SOC operational log for shift pass-downs and operational continuity.
Complete daily shift checklists, pass-down log entries, and incident reports as directed.
Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
Protect confidential, sensitive, and proprietary security information.
Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
Participate in required training and comply with DSI safety procedures and manuals.
Perform other duties assigned by supervisors related to security, safety, and SOC operations.