Security Operations Center (SOC) Supervisor

Crisis24•Tempe, AZ

3d•$39 - $39•Onsite

About The Position

Crisis24 is seeking a detail-oriented SOC Team Leader to supervise day-to-day security operations in Tempe, Arizona. The supervisor provides on-shift command and control of SOC activities, ensures timely and high-quality client deliverables, oversees operators, and supports incident response, scheduling, quality checks, gap analysis, projects, program development, and operational reporting. The role also involves client relationship management, meetings, continuous process improvement, personnel guidance, procedural updates, shift coverage, and investigation and follow-up of incidents or service misses. The position supports operators with escalations, contributes to market, neighborhood, city, and location risk assessments, reviews metrics and reporting requirements, and coordinates emergency response, critical equipment checks, and communications to client personnel and stakeholders. The successful candidate will maintain confidentiality, handle sensitive information, communicate effectively with a range of stakeholders, and adapt to dynamic and occasionally urgent situations. Work may involve 8- to 12-hour day or night shifts, training or mandatory meetings outside normal work hours, and evenings, odd hours, or weekends with little notice.

Requirements

Bachelor’s degree in a related field.
3–5+ years of experience leading teams, projects, or functions within security operations or SOC environments.
Interest or direct experience in intelligence, security operations, critical incident management, corporate security, or emergency management.
Well-versed in current technologies and open-source search methodologies.
Competent user of Microsoft Suite and Google Suite.
Willingness to sign an NDA and maintain strict confidentiality.
Effective verbal and written communication skills.
Ability to maintain a professional demeanor during stressful situations and adapt quickly to dynamic situations.
Demonstrated organizational and time-management skills.
Successful client management experience.
Demonstrated effective conflict-resolution skills.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public, including in urgent and high-pressure situations.
Ability to attend training events and mandatory meetings outside normal work hours.
Ability to work 8- to 12-hour shifts, both days and nights.
Ability to meet company standards for background and reference checks, and drug tests if required.
Physical and mental capacity to perform the essential functions, with or without reasonable accommodation.
Ability to handle multiple tasks concurrently.
Manual dexterity for occasional reaching, lifting small objects, and operating office equipment.
Ability to occasionally reach with hands and arms, stoop, kneel, crouch, and/or crawl.
Flexibility to work evenings, odd hours, and weekends with little notice.

Nice To Haves

Master’s degree in a related field.

Responsibilities

Supervise SOC operators and ensure operational services and deliverables are completed to client and Crisis24 standards.
Conduct quality audits and provide feedback and coaching to improve team performance.
Establish and maintain professional relationships with client representatives, address concerns, and ensure issues are resolved in a timely manner.
Attend SOC and other assigned meetings, create meeting notes, and communicate relevant information to the team.
Manage assigned projects from inception to completion, including deliverables, timelines, budgets, and regular updates to the client and Crisis24 management.
Evaluate and improve SOC processes and procedures, train employees on changes, and solicit and act on feedback.
Provide support and guidance to employees with personal issues that may affect work, escalate HR matters to Crisis24 Operations Manager and Director-level leadership, and protect employee privacy.
Review operator suggestions for procedural updates, assess feasibility, communicate approved changes, and ensure the team is trained.
Arrange coverage for employees who become ill on shift or when normal staffing is absent; communicate staffing changes and maintain sick-leave documentation.
Investigate and follow up on client-identified misses, document incidents, and ensure corrective actions are taken.
Support the creation of market, neighborhood, city, and location risk assessments.
Support operators with escalations and assist with collecting and reviewing metrics and reporting requirements.
Coordinate emergency response, tracking of critical equipment checks, and distribution of emergency and non-emergency communications to client personnel and key stakeholders.
Protect Crisis24 and stakeholder data and systems by following policies, reporting incidents and potential problems, completing regular training, and identifying improvement opportunities.